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Archives for October 2010

In which we finally define “influence”

by Margie Clayman

If you’ve been popping by here for awhile, you know that the word “influence” as it applies to Social Media has been something I wrestle with quite a lot. Well, you know how they say, “What you are looking for will always be found in the last place you look”? It’s true. The answer to “What is influence” can be found in Stephen Covey’s fifth habit. The only thing is I’m not 100% sure if anyone would really agree that this is how influence exists in the world of Social Media.

Habit 5 is actually called “Seek to understand, then to be understood.” Again, you’ll notice that the emphasis is outward first. People first, right? As I was listening along, something really struck me, however. Dr. Covey posits that in order to be influential, you need to let other people know that they have influenced you.

My brain kind of turned into a pretzel.

Let’s think about the famous (or infamous) Fast Company Influence Project. Does that match this idea? In order to be influential, you had to get a lot of people to click your link, right? Well, that’s really more about showing your influence on them. So that wouldn’t work.

What about Klout? Klout measures how many people respond to your posts, how many people retweet what you tweet, things like that. Is that demonstrating how your community has influenced you? No. Not really. Ultimately, it’s still measuring how you can and do influence other people.

In fact, it seems like most of our Social Media metrics rely on the idea that we are influencing other people. We are writing stuff that people comment on. We are tweeting things that people retweet. We are posting Facebook status updates that people click “like” on. So what does that all mean? How could we turn things around so that Social Media influence would be more about how we are being influenced by other people?

Hmm.

I think Dr. Covey would call that a paradigm shift.

Back to first things first

Ultimately, I think the kind of influence Dr. Covey defines in his habit 5 chapter is, in Social Media, dependent upon whether you can really prioritize people, relationships, and your community above all else. If you are approaching Social Media using the steps we’ve talked about up to this point, then you are not really tweeting in order to just gain followers. You are out there trying to create win-win situations, right? And creating win-win situations is important to you because those relationships are important to you.

So if Dr. Covey’s definition works – if the influential person is the one who shows how they have been influenced by others, then one could say that really, the most influential people in Social Media (using these guidelines) are the ones who don’t give a rat’s you know what about being influential. It doesn’t fall into their priority list.

All well and good, but how do people know that they have influenced you? And given this framework, how can you tell someone that they have influenced you or inspired you while maintaining your no strings attached integrity?

Well, you just have to talk to people, I guess. You know, like humans. You can tell someone, “Hey, that blog post you wrote totally changed my perspective on how I’ve been approaching blogging.” You can tell someone, “I had always thought x, but you made me realize that it could be y or z.”

Kind of a tricky game, isn’t it, this notion of being influential as long as you don’t concentrate on being influential? It’s like the person who desperately wants to fall in love and will literally throw themselves on the mercy of anyone who seems interested. It’s only when they love themselves that all of the prospects seem to come out of the wood work, right?

Influence in Social Media could change radically if we made it about how people are influencing us. I think it would make Social Media better, because we would be after telling other people what they were doing right rather than promoting what we are doing right.

I am sure there’s a lot to be said for the fact that you can get someone to click on a link, but ultimately, wouldn’t it be nicer to tell someone, “You really influenced me to go in a direction I hadn’t previously planned on”? I would think the latter would be a little more satisfying, at any rate.

So what do you think? Could Social Media work for you if you changed how influence is currently framed out? Would people who are thought of as influential now still seem that way?

I’d love to hear your thoughts about this as I’m still noodling it a bit myself!

1st Image by Steve Todey. http://www.sxc.hu/profile/sjtodey

2nd Image by Manu Mohan. http://www.sxc.hu/profile/leocub

Filed Under: Marketing Talk

#30Thursday number six? Already?!

by Margie Clayman

Every week, I get more and more excited about the blogs I have the privilege of highlighting. What is really delighting me is that more than half of the posts that you see below were referred to me by other people. Some recommended their own posts, others recommended posts by other people – but the spirit of sharing blogs is seeming to be something that’s catching on, and that fills me with a great sense of accomplishment – already! But that’s not an invitation to make it stop.

Lots of diverse topics again this week. Some topics that are controversial and thought provoking, some topics that are just plain helpful. I loved reading all of these, and I sure hope you do as well. Keep reading. Keep writing.

1. The first post for this week came in about 5 minutes after I posted #5! My friend @WilsonEllis wrote a post based on some advice she had given me about #30Thursday. I was sending folks to lots of external links, but not giving them a way back. In Debra’s words, I was sending folks down the rabbit hole. She explains how to avoid such problems!

2. My friend @FutureJennD recommended this next post – a playful one that has a lot going on underneath. From the Diary of Noah’s Wife, by Mary Biever.

3. A beautiful post from @DWesterberg titled “We probably wouldn’t be friends in real life.” How many people have you met via Social Media that you probably would never have met otherwise? My life is all the richer for having met the people I have.

4. The whole push behind this next site, which the wonderful @CateTV recommended, is really neat. This is a link to the most recent post for Epic Change. The message? Give Epic Thanks. Indeed.

5. My friend @oneJillian did a really interesting post that incorporated a Vlogger’s video about why you don’t necessarily need to jump on Twitter. An interesting perspective if you’re not sure Twitter is for you. This’ll get ya thinking!

6. @ckburgess sent me another outstanding post by Brian Slattery. This time, the topic focuses on how simple is better when it comes to authentic branding. Great post (especially if you’re a literature nut! Beowulf is involved!)

7. Rhonda Hurwitz pointed me in the direction of a great post by @techguerilla (Matt Ridings) over at Jay Baer’s ConvinceandConvert.com. The sticky issue of ROI and Social Media returns again. Excellent topic, excellent post!

8. @CateTV recommended that I check out the blog of @danacreative. The first post that I saw, called When Betrayal and Chaos Intervene, is a chilling read, but one that makes you wonder if the world is still a place where it’s safe to do good deeds.

9. Brian Solis writes about the perception of brands and branding in the wake of Social Media. Are brands being diluted while people believe they can reach more people than ever? Recommended by @cristianisdaman

10. @AllenMireles recommended this post. It’s hard to read, but so important. From SweetSalty, Loving & A Walk To Remember. Beautiful.

11. @cristianisdaman, showing why he is awesome, also recommended this post by TBKCreative. Is a man’s dignity worth $100? Fantastic post in so many ways. Great stuff.

12. @cristianisdaman, when he doesn’t read other peoples’ blogs, writes great posts himself. Check out this one – Google is creating a world where humans can be obsolete. Awesome huh?

13. Great friend (and great mind) @LouImbriano wrote a really inspirational post about how thinking in a slightly different way can mean you’re on your way to success. Make sure you look for his reference of the fly story!

14. @BillBoorman wrote a heckuva post about the line between Google and Big Brother. Where is that line, anyway?

15. My friend @FredMcClimans wants you think about who really can influence the deal. It may not be who you think it is!

16. Another great post from @MentorMarketing this week. If you are considering any sort of online video advertising, this is the post to read!

17. @HeidiCohen asks if you need a Social Media Manager. There’s a lot more to this question than meets the eye!

18. Bob James (aka The Mighty Copywriter) wonders if social proof is all it’s cracked up to be. What do you think?

19. Living up to his Twitter handle, @cristianisdaman sent me yet another post, this one by Jason Cohen. Maybe branding is simultaneously more and less complicated than we are led to believe. Though provoking and perhaps relevant to you right now!

20. It’s hard to choose just 1 post from @pushingsocial, but I think the message here is really important – how to leave great comments on blogs. Guess what? It’s still about being genuine.

21. I loved this post from @SuzanneVara. Social Media is not a new conversation. What it might be is a new tool for small businesses.

22. My friend @mayareguru (Maya Paveza) is working on a project with Chris Brogan’s Human Business Works. Are you a real estate agent who is finding success using Social Media? Now is your chance to tell very interested people all about it.

23. Kat Caverly (@greetums), a new friend of mine, sent me this great and fun post – 5 things to do wrong when you’re having a bad day. Not that any of us have bad days, but just in case..:)

24. I’m delighted that @BethHarte posted a blog about an #IMCChat we had on September 15th (Hard to believe it was that long ago!). Customer focused vs. Customer-Centric. This was a tough topic for me to get my arms around. Let me know what you think!

25. My buddy @TedCoine did a great post this week about the role jealousy plays in business. It could be what is really dragging you or your business down. Do you find yourself experiencing any situations like what Ted examines?

26. Hearing about these new Facebook groups but not sure what all the fuss is about? Great summary by @tommyismyname.

27. Kristen Robinson (@KRDMarketing) reminds you that you, yes you, NEED to be networking. Great reminder of how Social Media could be used to enhance the growth of your new business.

28. If you think news reporters and other people who live & breathe media would have a lovely and loving relationship with Social Media, you, like @SueYoungMedia, and like me, would be surprised.

29. @TamaDear posted a great blog titled “Twisted Sisters,”  about the role of women in business. Perception is not just in the eyes of men. It’s in your own eyes. It’s in the eyes of other women. How’s that all working for ya?

30. I thought this post by Carol Roth was really interesting – we say a lot of things, like “I did my best.” Do we really mean that? What is our best? What are we REALLY saying? (Yes, I’m sending you to MyEscapeVelocity.com in case you didn’t go based on my recommendation earlier this week 🙂

Filed Under: Marketing Talk

Tonight: A Twitter Town Hall Meeting

by Margie Clayman

Hello!

Last weekend, I started posting here about a “town hall meeting” that would take place. Well, tonight is the night.

A couple of little things have been refined, so I wanted to post here.

First, we discovered that the hash tag #SMS has already been taken. Therefore, for the chat tonight, we’re going to use #SMSafety (standing for Social Media Safety).

Second, I had initially posted that we’d have 2 points of conversation. I think that’s going to be hard to do. So, there’s just 1 topic now, but it’s huge.

How can Social Media be used to combat the suicide epidemic our country is experiencing, especially among our youth?

I don’t like to ask for help very often, but I’m asking for your help in this case. Please join us. Please help spread the word. I feel very strongly that now is the time to set standards to make sure Social Media is used properly – both for business and for society. Suicides must stop. If we can use Social Media to make that dream a reality, let’s do it.

Tonight, 9 PM EST.

Any questions, just let me know.

Thank you!

Filed Under: Musings

Are you in it to win it?

by Margie Clayman

Well, here we are. Already more than halfway through the 7 habits and how they made me review and evaluate my perspective on my Social Media reality. I hope that at the very least this is inspiring you to give the book a try to see if you get the same sort of benefit from it!

Habit 4 is about creating a win-win situation. Now, how many times have you seen people in Social Media talk about this in different terms? For example:

Promote others at least as much as, if not more than, you promote yourself

Make sure you comment on other peoples’ blogs. It makes them feel loved and sends traffic back to your site

Make sure you respond to people who comment on your blog. It lets them know you appreciate them and keeps them coming back.

These are all win-win situations, right? Sure thing.

The trap that people fall in to is losing the balance of the win-win scenario, whether in real life or in Social Media. Here are some examples of how one can lose the balance of the win-win in Social Media.

Empty Promotion: A lot of people participate in Follow Friday on Twitter. I’ve talked about this interesting phenomenon a few times here. The concept is a good one, but what happens a lot of the time is that people do tweets like this: #ff abc, def, ghi, jkl, mno, and pqr. Then, each of those people retweets the #ff post. The original poster may also end up retweeting posts where they are mentioned as someone to follow. This is not really a win-win for your followers though, is it? You could just be going down your list for all we know. To make Follow Friday a win-win, mention 1-2 people throughout the day, separately, and really tell your followers why they could benefit from following that person.

Empty Promotion, Part 2: Another easy mistake to make in Twitter-land is to just hit the “Retweet” button without making a comment. I used to do this a lot when I first started. “I’m promoting the person and sending their info to my followers,” I thought to myself. Well, after being on Twitter for awhile, you come to realize that a retweeted post is basically just an echo. If you really want to create a win-win for the person you’re retweeting as well as your followers, explain what you got out of the post. If it’s a really important infographic, work in something like, “Really changed my perspective!” Something short, but something that shows the value. See the difference?

Never promoting yourself: This is another trap that it’s easy to fall into. A lot of people think that “win-win” means self-sacrifice. Dr. Covey gives several examples of people who make that kind of mistake. In Social Media, this may mean that you give up chatting with your friends in favor of just retweeting other people. It might mean that you give up your blog so that you only comment on what other people write. This is not a win-win because you are not feeling good about the situation. You are not benefiting as much as other people are through your actions.

The Leaders in Social Media Get This

If you think about some of the bigger thought leaders in this space, you see that they live by this rule, whether or not they have read the book. Why offer phenomenal content? The benefit to others is obvious. The benefit to you is that you become a trusted resource, and people will be willing to give you a boost when you need it. Why ask people to guest post on your blog? It gets them recognition, gives your readers a new perspective, and doubles the number of people driving traffic to your blog that day. See?

All of the big secrets in Social Media really and truly revolve around this principle of creating win-win situations. The people that do it right are the ones who, well, win.

So take a moment, as I did, and evaluate whether you are creating win-win situations for your community, or whether you are creating lose-win situations for yourself. Even more important, make sure you aren’t creating situations where your community is losing while you win (this would be something like popping out press releases via your blog or ads via your Twitter account).

Are you winning while also helping your community win? To me, that is the core principle of good Social Media practice. And there it is, in a book that was written before Facebook or Twitter existed. Who knew?

Image by Billy Alexander. http://www.sxc.hu/profile/ba1969

Filed Under: Musings

Put the people first

by Margie Clayman

Habit 3 in The 7 Habits of Highly Effective People is called “Put first things first.” This was my favorite connection between how one can be effective in Social Media and how one can use the 7 habits to improve things beyond Social Media (is there such a place??).

Think about your life. If you are asked to name to the top 3 priorities that your life absolutely revolves around, what do you say? Go ahead, I’ll wait.

If you said “family” or “friends and family,” you have fallen right into Stephen Covey’s trap. As he points out, this answer is universal wherever he goes.

Now, let me ask you a different question. When you think about the top utmost concerns or priorities in your Social Media life, what do you think think about?

It’s kind of a tricky question, isn’t it? When you think about your mission statement for what you are doing with Social Media, you are probably thinking of Social Media as a tool, or as a way to achieve some objective. “I want to use Social Media to increase traffic to my website,” you might say. But as we all know, we are spending lots of time in this online reality. So what are we doing here? What’s important to us in this particular space?

If you are still scratching your head about this, let me give you the answer I came up with. It’s still about people. My utmost concern, my utmost priority, is the community I am building with people. Each of those relationships that comprise my community would be mixed in there too.

Putting People First Makes Social Media Chewable

Dr. Covey talks about putting first things first for some of the same reasons that he talks about developing a circle of influence. We are utterly surrounded by distractions. Now the word “distraction” can seem kind of negative, and I don’t mean that here. A distraction can be your kid asking to play with you, or your boss wanting to go out golfing with you. In Social Media, we are similarly surrounded by distractions. There are people asking us for things, maybe. There are people who are attacking us with spam. There’s our email. How can you keep it all sorted?

Put people first. This can help you guide everything. Here are a few ways how I’m thinking about this.

Reach out and touch someone: If you are just getting started, the first thing you can do to help yourself get situated is to reach out to people. Don’t worry about who is retweeting you. Don’t worry about numbers. Are you talking to people? Are you trying to build relationships?

When you Blog: A lot of people lately have talked about how they write blog posts with a specific person in mind, even though they write on general terms. They are putting people first, external to themselves, of course. Blog based on what you think your growing community might want to hear. Put your readers first. Don’t worry about your analytics or whether your design is pretty. It’s about the people.

In a Twitter Chat: A lot of people get flustered very quickly when in a busy Twitter chat. It’s easy to go down that road. There are so many conversations going on at the same time, so many retweets of something someone said 20 minutes ago – it can feel like a blizzard. The way around that confusion? Put people and conversation first. I never have tried to absorb everything that goes on in a chat. I find people to talk to. I try to answer questions, I swim in and out of various topics, and I let conversations guide me. I put people first.

If First Things Are First, Everything Else is Not First

One other little benefit to putting first things first is that in choosing what you value most, you are also, by necessity, choosing what you value not as much. For example, if you decide to put people first in your Social Media world, numbers become a second or third priority. If your choice is between posting something that you think will get retweeted versus helping someone with a question, that choice becomes much easier.

It’s easy to forget that Social Media is all about people. It’s easy to let people, even though we see their faces, become numbers. But really, except for spam bots, we are all people around here. Everything else in this world is about numbers, competition, and ego. My choice is to emphasize the people part of Social Media and let the rest follow. This makes my decision process easier. This makes defining my circle of influence easier. This makes keeping true to my mission statement easier.

Of course, what you choose to put first is entirely your call. But this approach to Social Media, which I previously did not really have a name or framework for, makes Social Media rewarding for me.

What do you put first in your Social Media world? Are you really putting those priorities on a higher level? I’d love to hear your thoughts.

Image by eric bernard. http://www.sxc.hu/profile/alphao

Filed Under: Musings

Why MyEscapeVelocity is Amazing

by Margie Clayman

Last week, a new site called MyEscapeVelocity.com launched. Based on the people involved, I was fairly certain that it was not going to stink like old broccoli. However, when I went over to check out the hubub, well, I knew that something really special was already going on over there.

Do you remember the movie Goonies? I think it was required watching for people my age growing up in the 80s. Anyway, there’s a scene where the kids have to play chords just right in order to get a door open (if they play it wrong they die, but that’s not especially relevant here). Well, sometimes there are experiences in life that are like that door opening experience. You see something, it hits just the right chord, and then you just want to eat everything up.

A few days before the site launched, I blogged here about “the new normal” idea. I noted that CBS Sunday Morning had done a story about how all of this stuff going on right now – all of the economic uncertainty, the number of unemployed, the number of people sticking with jobs because a bird in the hand is worth two in the bush – all of this is now normal. We’re not going to just “come out of it.” And I noted that, well, that kind of bummed me out. I was hoping for a nice long siesta as soon as the recession was declared over!

Well, the difference between, say, me, and say, folks like Chris Brogan, Chris Garrett, Liz Strauss, and Chris Guillebeau is that they were already working on a way to talk to folks who are feeling pressured or stuck.

My own particular life situation is still *knock on wood* really good. While these times have certainly been hard and no stress-free picnic, I am still okay. Even from that standpoint, the posts that are up right now are invigorating, refreshing, full of positivity and optimism – things that are kind of hard to come by these days, y’know? If I was a person who was really stuck, who really needed someone to shine the light towards the area where the light at the end of the tunnel might be, this new site would seem downright miraculous, I’m fairly certain.

So go on over and check out MyEscapeVelocity.com, and while you’re over there, give all of the writers, all of the people involved, massive kudos. They’re doing something that nobody is doing in our government, regardless of whose “side” you’re on. They’re doing something only a few celebrities are doing. They’re doing something only a few of US are doing. They’re not just lamenting. They’re showing people a way to better times. Now what could be better than that?

Image by sanja gjenero. http://www.sxc.hu/profile/lusi

Filed Under: Marketing Talk

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