This week feels like a checklist kind of week, so I thought I would ride the wave. Every day this week, I will post a…

 As you may have heard, Fast Company has begun a little experiment on Twitter called The Influence Project. The concept is pretty simple on paper.…

Dear Mr. James (Your Highness), You said last night that when you awoke yesterday morning, you knew your decision. When I woke up this morning,…

There was a TREMENDOUS conversation in which I got to participate last evening on Twitter. Marsha Collier runs a weekly chat on customer service (#custserv…

Well hello there, trusty readers! Sorry for the lag in posting. Truthfully, I have been on vacation! Had a lovely time in Cape Cod &…

There is a scene in the Lord of the Rings trilogy that describes the various flaws the different races of Middle Earth exhibit. Of the…