Month: December 2010
What do I know about you?
Don’t you hate it when someone who isn’t really involved in “Social Media stuff” says that it’s just so narcissistic? You try to say, “Well,…
Do you have SMMPD?
You’re sitting at your computer staring at Twitter, and you’re thinking, “Hmm. I can count the responses on my @ page with half a hand.…
Do you need a slap in the face?
Well, do ya? Punk? Maybe you’re saying to yourself, “Man, my Google Analytics graph looks like it’s trying to dig a hole to China. Maybe…
what lies at the core of good customer service?
What is the essence of good customer service? It seems like it should be an easy question to answer, doesn’t it? But when you try…
Integration in Action
Last Monday, the topic of #mmchat was Best Buy’s TwelpForce, and we got to hear directly from John Bernier. Check out this great summary of…
Marketers, isn’t it time to lift our heads from the sand?
Do you remember those V8 commercials? Someone orders chicken instead of say, a carrot, and they get bonked in the head? I just got bonked…