Have you read UnMarketing by Scott Stratten yet? It’s a great read, and I think if you are new to the world of Twitter and…

So you come here and you see that I am always talking about chats. I’m talking about #blogchat one day, #custserv another. So finally you…

When you sit down to write a blog post, how does your thought process flow? Think about it for a moment. I can tell you…

This past week, two stories have been creating a huge buzz. The stories could hardly be more different. One involves a man from Ohio, one…

A person with whom I used to work always used the phrase “secret sauce.” For example, while Google gives you a lot of information about…