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Archives for November 2010

Who is talking to me?

by Margie Clayman

When everyone was at Blogworld Expo about a month ago, I wrote a post about how I felt like the structure and pricing of events in the Social Media marketing space was kind of…out of whack. The keynote speakers are scheduled for smack dab in the middle of the day. The events occur during the week instead of on weekends, many times. The set-up, I noted, made me feel a bit unwelcome.

Slowly, over the last month, I’ve been noticing that the structure of the events schedule in this space is a reflection of what is going on in this space every day. The surge of Social Media covers people who have made it big or who want to hit it big on their own. Where is the voice of the person who works for someone else? Where is the voice geared towards people like me?

My Two Goals

Earlier this week, I felt like my blog and my Twitter presence were having a City Slickers moment. I know some people feel ashamed to admit that they loved that movie. I still do! In one of the early scenes, Billy Crystal, who is turning 39, notes that he feels like he looks as good as he is ever going to look, he’s working as well as he’s ever going to work – and it’s just not that good. I was feeling like I had hit my plateau for my Social Media presence and it was all going to go downhill from that point.

After a conversation with Stan Smith, who is truly one of the most awesome people ever, I had another City Slickers moment. What is my one thing? Well, actually it’s two. I’m out here to spread the word that our family’s agency can help you do all kinds of things in marketing, and we can help you integrate various tactics together. I’m also here to help folks who, like, me, found getting started in Social Media to be quite the uphill battle.

My Two Goals are in  a Different Stadium

If you look at the playing field of the Social Media world, you will see that these goals are not exactly the common currency. There is advice on how to grow your own business. There’s advice on how to make your first x number of dollars with your blog. There is advice on how to use ads on your blog so you can make money. There’s advice on how to do Social Media so that you can grow your business. It is all fantastic advice, and I absorb it all. But I can’t actually *use* a lot of it. I am not an entrepreneur who is sitting on a nest of little baby company eggs. I am not a president or CEO. I am not Director of Marketing at a humongous company. I am one of the employees of Clayman Advertising, a small agency that my grandpa started in 1954. I am not the boss. I am not concerned about how to keep my 27 minions in line because, well, we don’t have minions. I’m not worried about departmental warfare because we’re not really big enough to have armies, and departments in a small company would really just be a synonym for juvenile territorial conceit.

I am not out here to grow a Fortune 500 company, although if our agency could become internationally renowned, hey, that would be okay with me. But in the real world, I am here to let you know that we can help you, whenever, if ever, you need it. There’s nothing very entrepreneurial about that, right? In fact, we are at the polar opposite end of entrepreneurial. We are the old dame sitting on the porch watching the little ones play, but we are also in that crowd of kids playing all of the new games.

Who is talking to me?

Social Media is not my job

While we are in a business where keeping up-to-date on Social Media developments is essential, I’d be able to do my job sufficiently well, not great, but sufficiently well right now if I was not blogging every day or tweeting every day. I am happy I do this, because nine months ago I might have told our clients, “Man, I hear all the time how Twitter is great, but I just can’t figure out how or why.” Now I can explain the sense of community, how to network, and all of the other things you figure out by doing. But being out here in the Social Media world is not what I do from 7-5 every day. I wake up at 6 so that I can see what’s going on. I peek in as I am eating my 5-minute breakfast. I sneak peeks while I am waiting for a meeting to start or waiting for a phonecall. For me, this is a full-time hobby from the time I get home. It’s something I do on the weekends so that I can schedule posts out for the week.

In talking to Stan, the same thing is true of him and I’m sure many others. We work all day, try to eat dinner and do fun stuff (not that Social Media isn’t fun), and then, to use Stan’s word, we hustle. Because that’s the way the game is played. But in all of that hustling, there isn’t really someone talking to us. All of the advice about just telling your boss to go eat an ice cream cone – that’s not real in my world. It might be really motivational to someone who is ready to jump on the entrepreneurial trail, but that’s not real for me.

Who out there is talking to us worker bees? Who is talking about the people who didn’t get laid off over the last two years, but who were able to stay, fight and grasp and pull and fight some more? Who is talking about the fact that now, only just now, are things starting to look a bit rosier in the world for folks like me? Who is talking about the fact that Social Media really helped, but it wasn’t the end salvation?

There are some voices missing in Social Media, the voices who offer advice to folks like me. Are you looking for that kind of advice too?

Filed Under: Marketing Talk

The Holistic Approach

by Margie Clayman

When you stop and think about it, there are millions of specialists in the world of healthcare. There are your podiatrists, your pediatric doctors, ENTs, heart specialists, brain specialists, and the list goes on and on. There is a certain glistening factor about these specialists. They are called specialists, after all. They are experts in something. There are people walking this planet who know everything you could ever want to know about all of those teeny tiny bones in your foot. That’s amazing! That’s so much knowledge about one thing. It bowls you over, almost.

In the midst of all of these specialists sits a holistic doctor, an internist, a jack of all trades, master of none, one might say. She might not know every bone in the foot, but she can tell if you have a sprained ankle or a broken ankle. He might not know if you have a totally blocked sinus, but if you have a sinus infection, he’ll be all over it. These doctors know a lot of specialists and can help you build a network, an army, of specialists if that’s what you need. But they can also help you an awful lot themselves.

The marketing world is a lot like the medical world these days. There are all kinds of specialists. Social Media, PR, customer service, advertising, and most confusing to me, “marketing specialists.” There is noting wrong with these folks (I’m not calling anyone a proctologist here), but sometimes you don’t need a specialist. Sometimes, you need a more holistic approach.

An agency, if it is doing its job well, can be like that holistic doctor. While expertise is in abundance, the term “specialist” is not often used. Nor is guru or expert. An agency, though, can help you see the big picture. It can help you see how a Social Media campaign here supplemented with a heavy dose of PR tactics over there could really boost your company’s health. If you think you might need a marketing check-up, talk to an agency like ours first. Tell us how you’ve been feeling, what tactics you’ve been trying, and how they seem to be working for you. We may tell you that the specialists you’ve been seeing seem to be quacks, or we may say that you could really enhance what you are doing by exercising a couple of new options. We may say that we have a couple of other specialists in our network we’d like you to talk to.

The holistic approach of an agency does not negate the importance of all of those specialists out there. It just means that we can offer you a more broad perspective covering your entire bill of marketing health.

And hey, we won’t even take your blood! At least not the first time….

Image by luis solis. http://www.sxc.hu/profile/LuisSolis

Filed Under: Marketing Talk

Traditional Advertising Can Enrich Social Media Campaigns

by Margie Clayman

I know that it’s the fashion these days to speak of print and online advertising as if it’s something like a VHS tape or a butter churner. I have never been one to stick to what’s trendy, however. I did not cuff my pants in fourth grade. I did not wear bell bottoms in high school (bell bottoms and the fear of wearing them were why girls cuffed their pants when we were kids, by the way). I am not going to be fashionable in this regard either, I’m afraid. In fact, I am going to buck the trend and tell you five ways that a traditional media plan can enrich and enhance a Social Media Marketing campaign.

1. The Editorial Calendar Concept: The editorial calendar is not a Social Media invention: One thing I found kind of amusing when I first started interacting with the online world was that many Social Media experts (legitimate and/or so-called) offered the advice of using an editorial calendar for blogging as if the editorial calendar had been made for this purpose alone. In fact, magazines (yes, those things that are dead, dying, or mortally wounded) use editorial calendars to tell media buyers and advertisers what the content of each issue is going to be. The editorial calendars are published usually right around this time, so sometimes there will be shifts throughout the following year, and the categories are broad so that editors don’t get pinned into a corner.

What I haven’t seen a lot of talk about is the fact that a publication’s editorial calendar can be an extremely useful tool for content creation elsewhere, whether it’s a blog or a company Facebook page or an e-newsletter. It comes back to the fact that your customers are still your customers, no matter how you are talking to them. The person who is reading a professional publication or a relevant consumer publication is the same person whom you hope will visit your blog. Now imagine this scenario. Your customer reads a publication. They see your ad. They go to learn more about your company and they see you have a blog. And what are you posting about? A topic related to something they just read in that publication. It will draw your ad, the publication, and your Social Media presence together. You don’t have to create your own editorial calendar. They are out there already.

2. Haphazard is not an option: Well, I suppose it is an option, and I’ll detail all of this later, but suffice to say for now that the most effective way to plan any kind of campaign is to look at the big picture. When you are laying the foundation of your traditional media plan, you will see where Social Media and other media could work together. For example, you will see when different publications will offer bonus distribution at key trade shows or conferences. “Oh, I’m going there,” you might think to yourself. Mapping out your Social Media around your key trade shows or conferences in advance will allow you to do neat things like at-the-show interviews, contests, asking your Facebook fans to post pictures, and other interactive activities that are hard to put together on the fly.

3. Segmentation versus Drawing Together: In traditional media campaigns, you look at key publications to see who they reach. You look at titles, at geographical distribution, and details like that. You tend to find that different magazines and websites strive to do different things. Just thinking about one occupation, nursing, yields countless titles for specific nursing niches. Your traditional media plan can help you reach very specific targets that are important to your objective. All of those individual tributaries can then be interwoven (with a fair amount of planning) into your Social Media efforts, which can simultaneously talk to all of those individuals while also bringing all of your audience together.

4. The Dog Days: Media campaigns help you analyze what the slow times are in your industry. Most publications have a couple of issues planned throughout the year that don’t really offer key editorial. They might be buyers guides or “industry forecast” issues. The topics are usually very general with not much hard data because those are times when the audience is otherwise engaged. In some industries, July might be slow. In others, February might be a deadly month. Analyzing how publications treat the ebb and flow in your industry can help you approach your Social Media marketing in a smarter way. If you know that the world gets a bit quiet during a specific time period, then you can take that into consideration and budget that into your traffic projections and sales projections. You can know that maybe you can cut back on the blogging during that time period. You can use your efforts and time in a more expert way.

5. You’re where you should be: I know that we don’t like to talk about this, but online, it’s really easy to say that you are something when you are not. Credibility and trust are always hot topics not because they’re fun to talk about but because they are so important. If your Social Media campaign hinges on your reputation as an industry leader and yet your competitors are ruling the roost in key publications, the chances for a disconnect are huge. If you are an expert, why aren’t you contributing editorial to that publication? Why don’t you have your case studies published in there instead of in the notes section of Facebook? And let’s be honest – an ad means that you are spending money. The misconception that Social Media accounts are free can mean people might not think you are really investing a lot into your brand. As much as we like to say that advertising in print is unnecessary, people still know that ads cost money. If you invest in ad space and keep your Social Media marketing moving forward, you will demonstrate your dedication to your customers, your company, and your industry as a whole.

Too often, companies are being cornered into choosing between advertising and Social Media, as if one will lead them astray while the other will lead them forward unhindered. In fact, I think this is one of the most disconcerting trends in the marketing world right now. These are just five reasons why.

Do they make sense to you?

1st image by Maria Li. http://www.sxc.hu/profile/sateda

2nd Image by Jan Willem Geertsma. http://www.sxc.hu/profile/jan-willem

Filed Under: Uncategorized

#30Thursday number 11 for 11/11

by Margie Clayman

I wish I could say that I planned, 11 weeks ago, for #30Thursday number 11 to happen on November 11th. However, there is no way I am that organized. I also did not plan, in the beginning, for #30Thursday to fall on Veterans Day. However, I am kind of glad that it worked out this way. On a day when we stop and think about people who are far from home, who are far from home because they are fighting for our right to sit on our tushes and read blog posts, it seems fitting to share knowledge. Because really, in the end, all wars are about maintaining the ability to be ourselves, right? And who we are in this instant are people who want to read, learn, and share. With that, I give you 30 fantastic posts this week, two of which relate specifically to the importance of today. Enjoy!

1. The first post for this week is by Michelle Davidson, and it’s called Marketing and Sales Must Work Together, Not Point Fingers. If you are a scholar/fan of Integrated Marketing & Communications, this post is a must-read!

2. Tom Moradpour tweeted out this post by Heidi Cohen, which compares Twitter to a cocktail party. Heidi does a great job of pointing out that a lot of people send out 3 tweets, then leave without seeing how people respond. You wouldn’t do that at a party, right? Well, let’s hope not, anyway 🙂

3. It might shock you that I’m including a post about Klout given my previously verbalized feelings about Klout. However, this post by BrightMatrix, tweeted out by my friend Quality1, is the best post on Klout I have ever seen. Check out New Metrics Are No Excuse to Continue a Pattern of Lazy Analytics: An Example Using Klout and see why Klout is just the beginning of the analysis process!

4. Amber Cleveland AND Beth Harte tweeted out this post by @ConversationAge (Valeria Maltoni) so I knew it had to be good. When you read Why PR is Misunderstood and Misapplied, you begin to see that PR and Marketing departments have a lot of work to do when it comes to defining themselves in this new age of Social Media. Well written, fascinating post!

5. Cheryl Burgess wrote a really powerful post this week about crisis management in Social Media. As it turns out, 1/3 of all global CEOs are not prepared to deal with a Social Media crisis. This should not scare you away from Social Media. Rather, it should emphasize how key it is to have a plan.

6. Saw this post tweeted out by @socialanswers and it’s a good one. Written by Seth Kravitz, you definitely want to check out Social Media Is Not Just A Fad. Phew.

7. Are you blogging your heart out but seemingly not getting any reaction to your works of art? Mark Schaefer gives you ten reasons to keep on blogging. Fantastic post.

8. My friend @CelsiusMI tweeted out this amazing treasure trove of information from Mashable. Bookmark this post, called 32 New Social Media Resources You May Have Missed, by Zachary Sniderman.

9. Want a chance to participate in a study that sounds really really interesting? My friend Linda Machado tweeted about this post. Visit Tiffany Monhollon’s post, “How Does Social Media Affect Trust Between PR & Journalists?” and then participate in her study!

10. CPollittIU tweeted out this post by Kyle Placy. Social Media has become so much a part of our daily lives that a new device has been created to measure tweet levels in major cities. Placy explains more in his post called The Social Integration of Twitter.

11. Apart from the views on agencies present in this post, there is lots of food for thought in this post by Eric Brown. Give Is Content Marketing the New Advertising” a read, over at Jason Falls’ Social Media Explorer. Tweeted out by my friend @amoyal.

12. David Crouch of ten24 Web Solutions wrote a really neat post summarizing last weeks #IMCChat and also discussing influence as it applies to companies. Definitely beyond the realm of Klout here. Read Three Characteristics of Influential Companies and enjoy!

13. My friend Allen Mireles said it all when she said, “You need to read this post yesterday.” Just when I thought my #30Thursday was kinda cool, Danny Brown published 317 Ways To Succeed in Social Media. Everything in the world you could ever want to know in 1 post!

14. Hopefully Jason Mikula thinks my #30thursday title is okay, but he makes a great point about folks who use numbers in their blog headlines. Well-researched and well written!

15. My friend Cate Colgan sent me this post from Epic Thanks. Today, Veterans Day, we send our virtual respect to a veteran who is doing so much to help other veterans. A changemaker defined.

16. The amazing Lou Imbriano encourages you to look always for that new beginning. He did, and he is all the happier for it, even if not everyone can understand it.

17. One thing we don’t hear much about in this era of Social Media is how it might be making people more accountable for what they say and do. My friend Tristan Bishop ponders this in a post he wrote called “The Age of Accountability.” Voice your opinions!

18. Always wondered exactly what metrics you should look at when it comes to Social Media? Social Media Examiner tells you the 8 Social Media Metrics You Should Be Measuring! Fantastic information there.

19. Sometimes, we take for granted that our friends know we appreciate them. Beth Hoffman didn’t take that risk and used her blog to highlight a friend of mine – Molly Campbell. A beautiful post by Beth followed by a hilarious piece by Molly. What could be better?

20. My poor friend Gaga decided to generate her own real-life content to blog about. Crazy lady – wish her healing vibes as you read about why Gaga should stay in the garden – and off her feet for awhile!

21. An important topic and an insightful interview can be found if you read What Can We Do To Help The Troops in Afghanistan. On this important day, check this post out!

22. This week at pushingsocial.com, Stan tells you the new rules for winning the blog game. Is it a lot of work? You betcha. But he will help you along the way!

23. Suzanne Vara took a post by Chris Brogan about community as currency and put her own spin on it, asking whether your community is an asset, currency, or both. What do you think?

24. My friend Joe Ruiz (@SMSJoe) said I must include this post by Matt Ridings, who wrote the post over at Brass Tack Thinking. The post is called Judgment Day: Social Media and Your Front Lines, and interestingly, it treats a theme other posts this week dealt with – how to prepare for Social Media crises. More than that, though, Matt points out what few do – training for crisis management begins with your HR department and the hiring process.

25. One great thing about following Kay Whitaker and Amber Cleveland of Sterling Hope is that you gain very interesting insights into the new world of publishing. In her post Perpetual Outsider, Kay talks about how few people out there are offering book reviews for e-books only. And yet…Amazon claims that e-books are outselling print. Something askew there?

26. My friend @knowledgebishop tweeted out this amazing post by Ty Sullivan, which appeared over at FohBoh. When it comes to customer service, it all comes back to a Beatles Song: Let It Be. Such an interesting and detailed take on the Beatles and customer service, all in one post 🙂

27. Wise wise words from my friend Maya Paveza this week. Expectations Help Avoid Discomfort, and by the way, discomfort can be really uncomfortable!

28. Dawn Westerberg offers advice that would make John Jantsch proud. In her post called Prime the Pump of Your Referral Engine, Dawn notes that if someone is not a good match for you, lead them in the direction of someone who could help them. They’ll appreciate it and you, and that kind of buzz is good to spread!

29. Remember when Pay-Per-Click ads were all the rage? Shannon Suetos, guest posting over at ConvinceandConvert.com, wonders if Twitter Advertising is a threat to PPC. It might be the end to banner ads as well.

30. Finally, rounding out the week, I include Chris Brogan’s post called Absorb Emulate and Innovate. Where does emulation end and stealing begin? Give it a read!

Filed Under: Marketing Talk

Am I saying anything new?

by Margie Clayman

When I was a little kid, I took piano lessons. Oddly enough, one of my first favorite movies was Amadeus, and I felt certain that with enough piano lessons, I could play Mozart pieces and thoroughly enjoy myself forever and ever. If you’ve ever taken lessons on a musical instrument, you perhaps have experienced the odd sensation of stepping outside yourself. Your hands are flying across the keyboard or the strings and you think to yourself, “Huh. Weird. That’s me doing that.” Whenever I would have that sensation, the almost inevitable result was that I would mess up whatever I was playing.

I’m going to tell you a secret now. Are you ready?

I’m kinda feeling like that experience is happening in regards to this blog right here.

It all started with a tweet

A few days ago, I saw a tweet in my stream that led me to a post. And the post was titled in an almost verbatim way as a post I have yet to publish here. Same topic. Extraordinarily similar wording. At first I wasn’t all that bothered. “Oh, well, statistically it’s amazing this hasn’t happened before,” I told myself. But that didn’t really make me feel better. Because you see, that just made me realize that I’m blogging about things that tons, thousands, hundreds of thousands of people are blogging about. There are probably countless posts similar to mine.

It’s true that I feel comfortable in my own voice here. It’s true that I work hard on this blog. It’s true that I enjoy it.

But am I really offering something important here?

Late to the party

As bloggers go, I’m pretty darned new to this world. There are all kinds of niches that have masters of the blog artform established as if in stone. Bloggers can turn to Brian Clark and Darren Rouse. Social Media types can turn to Chris Brogan and Jason Falls. Marketing types can turn to Seth Godin and Beth Harte.

Am I really going to catch up with folks like that? I think not.

So is the alternative to blog in the chicken coop, where everyone is trying to get into the same arena as those influential bloggers? What value is that to you as a reader?

The Roller Coaster (baby baby)

One thing I’m pretty sure super experienced bloggers don’t worry about is the roller coaster of being a new blogger in this very full, very competitive space. It’s pretty tough, I have to say. And while I have learned a lot, I still have a lot more to learn. Right at this moment, I’m feeling like I’m in a giant crowd of people, and all of us are talking about the same things, at the same time, but in different ways. Is that useful?

Has this post been written already?

Filed Under: Marketing Talk

How to be a blog promoter

by Margie Clayman

Perhaps the second most common question I see about blogging, right along with “how often should I blog?” is “How often should I promote my blog? On this point there is a fair amount of disagreement, so I will just tell you my approach, and then you can tell me if yours is similar, or why you do things differently.

Here is my “strategy” in a nutshell.

1. Publish blog

2. Copy a link with maybe a bit of description (since you have the room) to Facebook – I have tried importing the notes before but the importing time frame is so unreliable and irritating that I just do it manually

3. Copy link to a URL shortener, post to Twitter

And that’s it.

Usually, I can tell right away if the blog is going to get traction or not. If people start commenting or retweeting in the first hour or so, then I know that I’ve hit on something that people are finding helpful. If I hear crickets, then I know that my post is probably not hitting people in a big way.

Sometimes, if I feel like the subject matter really could help people, or if it seems like Twitter is having a bit of a slow day (it does happen), I will tweet out a second link later in the day. Very rarely.

This strategy came about as part of my overall approach to Social Media. I am not here to get enough traffic to crash my site every day. I’m not here to get 75 comments, come hell or high water (pardon the expression). I am here to try to help people. If a post isn’t resonating, then I simply have missed the mark. I do not get mournful about this – sometimes posts hit people different ways at different times. I, like my Twitter stream, move on.

There are lots of people who think this is kind of a silly way to go about things. There are different time zones you need to account for (around the world, mind you). Plus Twitter is a constantly moving target. Your tweets are like little twigs on a river – they float on by and people may or may not catch them the first time around. I don’t really worry about that either. The way I figure it, I am promoting my blog posts every day because I am posting a new blog every day. If you come here and read my first post, maybe you’ll see what else I’ve been up to.

Now of course, I must note that if you are not posting every day, your promotion rules would change. If I was posting, say, 3 times a week, I would tweet out the same post 1-2 times on the days in between posts. I would jog the times to try to hit different crowds. But I would still not tweet out the post dozens of times.

I would toss out there that if you want to tweet a link to your own post several times throughout the day, make sure you are doing even more promoting of other people while you’re at it.

Other ways to promote blog posts

There are a couple of other ways I promote blog posts. If someone asks a question that I know I cover specifically in a blog post, I will put it out there. For example, recently my friend Lauren Gray expressed some concerns about migrating her blog site from wordpress.com to wordpress.org. I sent her a link to the presentation I did about that very issue because I thought (and hoped) it might help her out. Since I am developing content with the intent of helping other people, this is a great scenario for me, where I can really feel like I’m being at least semi-useful.

Occasionally, I might tweet a relevant post during a chat for the same reason. If someone brings up a topic I just wrote about, I might say something like, “FYI, I wrote about this earlier this week if you want to take a look.” The same can be done on LinkedIn. I am cautious about doing this because I think too many links away from a chat can be distracting, plus not many people will move away from a fast-moving chat to read a blog post.

Finally, when I comment on peoples’ blogs, I fill in the “website” part of the form with this blog site’s URL. I very very very seldom link to a specific blog post, though I might mention a blog post I had done on a similar topic. If someone likes a comment I have made and they want to learn more about me, the link is accessible without me shoving it down everyone’s throats.

Things that bug me

There are a couple of things people do to promote their blogs that I personally find kind of annoying.

Auto-tweet the same post over and over again: There are a couple of people on my Twitter stream who have been tweeting out the same blog posts for months. There are a few problems with this in my opinion First, it gives the impression that you have nothing new to say. Second, if the post you are tweeting isn’t hitting people the right way, then you are going to decrease the amount of interest every time the tweet goes out. Third, it makes people start to wonder if you actually remember you have those auto tweets turned on.

Blog-droppers: You know how some people are name droppers? Like, literally, they could be connected with anyone famous who has ever lived. Elivs probably looked at their mother. The first cave man to paint a picture in a cave was their great great great great great (etc) grandfather (twice removed). Well, there are some folks who drop their blog posts in the same way. If you talk about chicken, they will link you to a post they did about food. If you mention cockroaches, they will link you to a post. I believe that if you are truly useful, people will figure it out. If you have doubts about whether they will find you useful, you may want to rethink your strategy.

So that’s my take on promoting blog posts. What’s yours?

Filed Under: Marketing Talk

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