What is the essence of good customer service? It seems like it should be an easy question to answer, doesn’t it? But when you try…

Last Monday, the topic of #mmchat was Best Buy’s TwelpForce, and we got to hear directly from John Bernier. Check out this great summary of…

Do you remember those V8 commercials? Someone orders chicken instead of say, a carrot, and they get bonked in the head? I just got bonked…

There are people in the Social Media space whom we call “great bloggers.” How do you define those people? What traits do they have? Is…

Over the last several months, I’ve shown you a lot of lists. People I admire, posts I found useful. Now it’s your turn! From now…

Yesterday, Shama Kabani wrote a post detailing why she unfollowed everyone on Twitter. She makes some good points. Twitter is a huge metropolis instead of…