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Musings

Maybe offline manners need fixing first

by Margie Clayman

First, I must give credit where credit is due. I asked my Twitter friends what they thought I should write about. Instantaneously, @darleenw, @j2_whittington & @corpwriter4hire mentioned different aspects of politics as it meets Social Media. So, this is what I came up with for you guys especially 🙂

A few days ago, my family was discussing the political realm as it exists today, and we all agreed that it gets worse every election cycle. More and more 3rd parties are getting involved in ad development. More personal attacks that have nothing to do with politics are being made. Neither side is more or less guilty than the other.  Things have happened over the last couple of years that seem hard to believe. Slapping, yelling, spitting, cursing – all by people who want to lead our country out of these hard times.

The Bad Manners Epidemic

The more I think about manners and etiquette, the more I see that common courtesy in general seems to be pretty lacking. Our leaders just highlight and underline this deficiency. It stuns me how many people will cut in front of another car, at a pedestrian cross-walk, to get to a parking space first. People almost never turn their brights off when they are right behind you or coming at you. Patience in banks and at stores seems to be at a low ebb.

With all of this going on, is it a surprise that many people don’t have good manners when it comes to Social Media?

If these are symptoms, what is our ailment?

I think a lot of people are trying to approach the cyber-bullying problem by trying to write up new legislation and regulations, but I don’t think that’s going to do the trick. I think we need to figure out where the shadow in the real world comes from first.

Why is it so easy for so many people to be rude? Why can we no longer argue with civility? Why are our leaders spitting on each other and telling each other that they are bad human beings? Maybe it’s about fear. Maybe there’s a greater sense of desperation than we are really accounting for. Maybe people need to feel important and powerful as their savings wastes away.

In a way, Social Media is like a screen capture, ever evolving, of what society is like right now. Right now, the big news in Social Media, along with Justin Bieber, is that people are dying because they are being abused on sites that are supposed to be used for Social Networking. What does that say about our society at large?

The Real Leader

I will say one thing about the current state of politics here in the US. I can’t think of a single person right now whom I feel comfortable with as a leader. Why? All of our leaders and leader wannabes are stooping to disgraceful acts of bullying. Is cattiness and bickering really going to put more money in our pockets? Is slamming stuff around and calling each other names really going to prevent anything from getting worse? I don’t see how it is so. I am waiting for the person who says, “Um, hey guys…our educational standards are faltering, our kids are suffering, people are dying from stuff that is preventable. Can we focus on that?” I don’t see anyone singing that song as of now. Maybe I’m missing it.

Rude is as rude does

In the meantime, is it really surprising that cyber-bullying is becoming a huge problem? If you teach kids that it’s okay to drive 75 miles through a residential area, how will they ever know any better? If you teach kids that it’s okay to make racist jokes on Twitter, or to “out” people of different sexual preferences via YouTube, how will they know better? If our nation’s leaders are bullying each other on national television, is it surprising that everyone thinks they have the green light to bully people online?

Maybe the first step towards ending cyber-bullying is to follow the advice given so aptly by the cult classic Bill & Ted’s Excellent Adventure. “Be good to each other.” (and party on, dudes!). I nominate all of our political party participants to set that new example.

Somehow, I don’t think Election Day 2010 will bring that revolution. Stay tuned.

Filed Under: Musings

The gift of plain speaking

by Margie Clayman

Have you ever read Team of Rivals, by Doris Kearns Goodwin? It’s really one of the most amazing books I’ve ever read. I happened to read it in 2008, just as the elections were heating up. It was so interesting to contrast what was going on in the 1860s with what was going on in my own time.

Anyway, better reel myself in before I go on a history rant. One of the interesting things that Goodwin points out is that Abraham Lincoln is sometimes not viewed as a genius, even though really he was. One of the reasons for this is that Lincoln was able to take extremely difficult, complex issues and boil them down into bite-sized mouthfuls that his audience would easily be able to grasp. Consider, for example, “a house divided against itself cannot stand.” Anyone can understand how a structure would not be able to stand if it was divided up, and yet Lincoln used this analogy, about a decade before the American Civil War, to explain what was happening in our country.

Every now and again, I see blog posts about what kind of voice people should use in a blog. I always answer that you should use your own voice. You should be authentic. If you like to use a more intellectual tone, then that’s great!

However, as I think more about Lincoln and what he was able to do through his oratorical skills, I am beginning to wonder if sounding highfalutin is really the best altogether approach for a blog. For one thing, the chances are good that we’re not all using the same frame of reference. Take, for example, the reference I began this post with. Unless you happen to have the same love of history that I do, that book probably means very little to you. If I use words that the c-suite understands as appropriate, that might not mean much to you if you don’t swing in those circles. If I frame things in terms of Facebook and Twitter, you might not really catch the wave if you don’t swing on those sites.

Maybe we need to find ways to write the way Abraham Lincoln talked. We need to try to figure out what common experiences unite us all. I had a teacher in high school who said there are just a few things people can agree on – death, children, and taxes. I don’t know. That might be over-simplifying things a bit. But if we really want anyone to be able to pop by our  blogs and understand what we are trying to say, we need to try to speak in terms that are universal. I try to do this when I talk about community-building in Social Media, for example. I try to relate it to an actual community, like your town or city or apartment complex. That’s something we can meet on, and then we can travel down the path so that you can see what I’m talking about over in the corner.

Abraham Lincoln knew that there were a lot of people who disagreed with his point of view about slavery, the Union, and the growth of the US. Similarly, we have to bear in mind that people might not be immersed in Social Media or marketing or customer service or PR or anything else that we find ourselves totally married to. How can you bring those people into the space of your blog and make them feel at home? What common experiences do you share with your readers? What can you use as a foundation for your relationship?

Is there a way for you to “Lincolnize” your blog?

Let me know what you find out.

Filed Under: Marketing Talk, Musings

20 teachers Twitterers should follow

by Margie Clayman

It seems like a lot of people are making lists lately. Not wanting to miss a hot trend, I thought I would follow suit. I am going to tell you about 20 people who helped me get to the point where I am today, which is a place of deep contentment. All of these people are teachers of some sort. If you start following these 20 people right away, I can guarantee you your Social Media experience will be enriched and enhanced.

Lisa Alexander (@LisaNAlexander): Lisa taught me in the beginning how to keep plugging away, how to look on the brightest side of people and this crazy Social Media world, and how to not give up. I probably would have quit Twitter if Lisa hadn’t been there cheering me on!

Tristan Bishop (@KnowledgeBishop): Tristan is a master teacher when it comes to how to be a great leader, which includes customer service. Because really, isn’t good customer service about leading people to buy from you or your company?

Chris Brogan (@chrisbrogan): You may have heard of this guy. He’s pretty well-known. That being said, I don’t have him on this list just because it’s a given. Chris teaches a lot via his blog, his e-newsletter, and his 27 million (oh, it just became billion) other projects, but most of all, and more than anyone I can think of, Chris teaches by example.

Amber Cleveland (@ambercleveland): Amber is a great teacher when it comes to exuding passion and intelligence via a Twitter account. She is bright, intelligent, and is not afraid to show that she offers those traits, but what she taught me is that you can share your knowledge while keeping your personal core intact. Amber’s personal core is warm, friendly, and supportive.

Cate Colgan (@cateTV): Cate is a teacher of how to network. She is always introducing people to each other. She is always promoting other people, and she doesn’t promote herself nearly enough in my opinion. Cate will bring you the warmth in Social Media that might be eluding you.

Mack Collier (@mackcollier): The king of blogchat, Mack is also a great Social Media teacher. He is kind and patient when it comes to helping people get plugged in at blogchat, which is a great resource for anyone, no matter how long they’ve been in this crazy world!

Marsha Collier (@marshacollier): Marsha is another warm human being. She has taught me a great deal about customer service and the inner workings of corporations that need to provide customer service. She also has a great sense of humor, which makes learning fun.

Mark Dykeman (@markdykeman): Mark seems to be everywhere I go. He’s a fellow Third Tribe person and he really shines as a teacher there. He always has a great advice for people. Even more, Mark is a teacher of mind mapping, which I think is such a great thing to be teaching people right now.

Cristian Gonzales (@galactic): I only met Cristian recently, but he has already taught me a great deal. He has taught me about personal courage, showing your true heart on your blog sleeve, and he has been another great teacher in the ways of networking, promoting, and supporting via Social Media. I am so glad I met him. I wish it had happened sooner. Follow him as soon as you sign up!

Ann Handley (@marketingprofs): Even if you are not a marketer, Ann is a great person to follow on Twitter. Ann shows you how to represent a company (MarketingProfs) while still maintaining a very personable, approachable Twitter persona. She also is a great resource for links to the most up-to-date research on Social Media.

Beth Harte (@bethharte): Beth’s teaching specialty (since she actually really does teach it) is Integrated Marketing & Communications. What I have learned from Beth includes and extends beyond that topic. She has taught me how to be passionate about a subject in Twitter, which is really important. It kind of throws out the idea that Twitter is just about what people had for lunch.

Fred McClimans (@fredcmcclimans): I met Fred when I first started expanding beyond Blogchat to other chats on Twitter. He is a great teacher when it comes to the role of analysts in marketing, customer service, Integrated Marketing, and being personable on Twitter.

MentorMarketing (@mentormarketing): I met the folks at Mentor Marketing through several chats – it seemed we ran into each other everywhere we went. I have watched their Twitter feed and their blog evolve into a massive source of information on all sorts of topics, from Social Media to various “how-to” articles.

Maya Paveza (@MayaREGuru): I met Maya one day when Twitter still wasn’t really clicking for me. She made a reference to Monty Python & the Holy Grail and I thought, “Wait, you can do stuff like that on Twitter?!?” From there, Maya has taught me a great deal about how to be accessible yet informative throughout Social Media. Her catch phrase, if she were a character on a tv show, would be “Own it.” Maya’s specialty is Real Estate, but anything she teaches can be used by anyone.

Michele Price (ProsperityGal): If you want to learn about Social Media etiquette, Michele is the person you want to follow. She hosts a weekly chat called #SMManners, and when she’s not chatting, she’s chatting it up. Michele has a daunting intelligence. She says what she means, but she shows you how to be focused in what you say without being sharp or unbending.

Stanford Smith (@pushingsocial): Well gosh. What can I say about my Blog BFF, my #tweetdiner co-conspirator, and my good friend that hasn’t been said already? Stan is a teacher of blogging, but to leave it there really sells him short. Stan is a teacher, period. If you are new to Twitter or to all of Social Media, talk to Stan and he will help plug you in.

Suzanne Vara (@suzannevara): Suzanne will teach you how to build a community. What she has taught me has been indispensable. Suzanne has taught me what can happen when you promote other people ahead of yourself. She has taught me how to introduce people to each other. She has taught me how use passion as an engine in Social Media.

Tommy Walker (@tommyismyname): I met Tommy at a chat on Twitter. I think we started out kind of disagreeing and maybe even arguing  a bit, but after a few minutes of that it became clear we were going to be buds. Tommy is carving a niche for himself as a Facebook teacher, but following him on Twitter reveals that he is also a teacher of how to network and share on Twitter. He’s a great dude.

Dawn Westerberg (@Dwesterberg): Dawn teaches via her blog with clear, concise posts about many different topics – I’m a big fan of her PR series, for example. Dawn also teaches how one can use Twitter to promote and support other people, how to be friendly yet smart, how to be funny yet not too far over the edge.

Jeff Wilson (@jeffthesensei): I noticed Jeff at some of the chats I was attending and I thought, wow, what a neat and friendly guy. Then Jeff did a post that showed me that the waters ran much deeper. Jeff is truly one of the most brilliant people I’ve had the pleasure to meet, but again, like so many of my teachers, he has taught me how to balance knowledge with heart, the cerebral with the “howdy” part of Social Media.

Filed Under: Marketing Talk, Musings

Are there any interesting people around?

by Margie Clayman

When I was in college, I had a friend who would come into rooms where I and other people would be sitting. He would look around, pause a moment, and say, “Is there anyone interesting around?”

I have had flashbacks of that routine this week, though it’s a bit different this time around. A lot of people are going to the big Blog World Expo. By “a lot of people,” I mean most of the big heads, most of my Twitter stream, and perhaps, most of the world. I am okay with this.

What’s interesting is that more than 1 person has said, on various sites, “Man, I’m not sure there’s a point in posting right now since all of the “cool kids” are at Blog World.” Or, alternatively, “Oh, now that all of the cool people are at Blog World, I can get to know lesser-known people.”

Huh?

It’s kind of funny. I’m reading a lot of posts about how egomaniacal some of the big hitters are in Social Media. “Oh, they like, totally think they should get paid for their work, and then they like, get mad when I flame their blog posts.” Well, while these are, I’m sure, grievous concerns, are we not perhaps feeding the fire? Are we not ringing Pavlov’s bell and saying, “Hey influencers, be your egotistical worst?”

If you are on Twitter because you are hoping to get retweeted by a bunch of big names all in five minutes, then I’m not really sure you’re quite “getting” what Social Media could really offer you. Now, understand, I’m not saying that the “cool kids” who might or might not be at BWE aren’t deserving of being called cool. There are some awfully cool cats in that crowd. But, I mean, a lot of them have hundreds of thousands of followers and followees. If you are dedicating all of your time and energy to getting on their A+ list, I can’t imagine you’re having much fun.

So, since I’m being pigeon-holed (with the use of very large and broad brush strokes) as a little orphan Annie when it comes to the Social Media world, let me tell you what I enjoy whether or not the “cool kids” are around (you can feel sorry for me at any moment).

1. I love meeting people who are just starting on their Social Media journey. Over the last week, for example, I have gotten to know @gagasgarden. She’s great because she wants to learn, and in trying to help her out, it also makes me realize that once you do Twitter for awhile, there can be a lot that you take for granted. I think that’s really important when it comes to Social Media growth.

2. I love talking to the many new friends I’ve met on Twitter. It’s not a day unless I get a hi from Maya and Suzanne, some funny quip from Cristian, and many waves hello from great people like @myagenda, @RockinRobynC, @DWesterberg, and many others.

3. I love learning from people who are carving out their own niche in this crazy world. Folks like Stan and Lisa Petrilli and Tristan Bishop are always showing me new ways to look at things, new ways to approach obstacles in business and in Social Media. I think it’s great to be driving down the freeway and get to wave at other people who are going in the same direction but in different cars.

Man, what a poor, deprived person I am.

Talking to successful people who have a lot of power in this space is great, and obviously they have a lot to teach newcomers like me. But I would just like to put out there that Social Media can be extraordinarily rewarding, personally and business-wise, if you actually try to carve out your own network, build your own community, and get to know your own people. Indeed, if you are here for  business and you think you’ll make it big by pitching every single heavy hitter in the industry, you’ve got a world of hurt coming your way. Unless I’m wrong and your idea is outrageously fantastic and mind-blowing.

Well, I could be wrong. I mean, I’m not a “cool kid.” Right? It’s ok. I’m quite happy right where I am.

Filed Under: Musings

Where were you a year ago?

by Margie Clayman

A few days ago, Liz Strauss posed an interesting, seemingly simple question on Twitter.

Where were you a year ago?

The question immediately kind of stopped me in my tracks. Here’s a look at why.

1 year ago from today:

I did not have a professional Blog

I did not have a professional Facebook account

I did not have a Twitter account

I only used my real name on my personal Facebook site, and that was so friends would know who in the heck I was

Domain names were things I never thought about

I liked Blogger better than WordPress

Time sure seems to fly in this land of Social Media. I can’t believe all that I’ve learned, all the people I’ve met…and that hasn’t even been over a year. That’s been over a few months. It’s really kind of scary.

Where were you a year ago? Take a moment and see if you are moving in the right direction in different facets of your life. A lot can happen in a year, it seems.

Image by ramzi hashisho. http://www.sxc.hu/profile/bigevil600

Filed Under: Musings

Do you practice what you preach?

by Margie Clayman

A few days ago, I was cruising Twitter and a fairly well-known person posed a question. It was open-ended and not directed at anyone in particular. I gave the question some thought (I can’t remember what it was now) and tweeted out an answer. I got no response. Well, that’s alright. That happens, still, probably about 75-80% of the time.

A little later in the day, I saw a tweet by the same person. “If you ask an open-ended question on Twitter, it’s a good idea to engage with the people who answer.”

“What am I?” I thought to myself, as I am wont to do. “Chopped livah?”

The issue has been rolling around in my head quite a bit ever since. It has made me kind of look at how people act on Social Media sites. And I wonder if we all practice what we preach.

You’ve got the biggest stage ever for as long as you want it

See, the thing about Social Media is that you can literally blast people with information all day about whatever you want. I’ve noticed that when I talk to people on the phone now, they’ll often say, “Are you there,” when I am quiet and listening. In real life, we’re not used to someone just being quiet and listening. But ah, on Social Media sites, it’s just you and your trusty fingers typing away. If you’ve always wanted to explain to people why tarantulas make great pets, you can go ahead and do that now. If you want to tweet every day about how candy actually is really good for you – go ahead!

The weird thing about this phenomenon is that it brings out the teacher in a lot of people. Teacher or preacher or maybe some combination of the two. There are lots of people who go out there and tweet best practices, advice, counsel, and you can almost sense their index finger wagging at you. If someone like that starts getting positive reinforcement, well, that’s like becoming principal! You are all powerful! You’ve won the race!

Do as I say, not as I do

Because it’s really easy to preach out tips, I think it’s really easy to fall into the trap of spitting out information without thinking about what it really means. This has a lot of potential ramifications. If you are always tweeting out best practices and then you break them the other half of your time online, you might look kind of silly. Even more interesting is the idea that if you gain a fair number of followers or fans or what have you, people might just start emulating you rather than listening particularly to your words. I’ve seen people out there who will retweet anything certain folks say. It’s uncanny. How many times have you been on Twitter, checked the retweets tab, and seen that 100+ people retweeted something like, “Ah, today the sky is above the ground.”

Here are some things that I “preach” that I worry about practicing well. Maybe you have some of these too.

Thanking people for tweets, retweets, listings, etc – great idea, gets hard to keep up with sometimes

Engaging with your community – if I’m rushed or if I need to get some info out, I may not live up to this

Throwing everything you can into what you do – Sometimes I know that I’m not giving my best effort. I get tired.

Neither a mute nor a flagellator be

I’m not saying that you should avoid tweeting out best practices or good ideas. I’m also not saying that you need to be or can be perfect all of the time. Social Media is 24/7. It’s demanding if you do it right. It’s hard to always feel the pressure of providing value. How do you know what everyone considers valuable, anyway?

I’m just saying that if there is a major disconnect between what you say and what you actually do, you could create some bad feelings without realizing it. Here are some things I might avoid saying if I were you.

I answer every comment on every post, so please leave a comment (if someone leaves a comment and you don’t respond to it, that person might feel kind of shafted)

I always follow back: I never have made that promise. If you’re a spam bot, you can get your feelings hurt. But there are people who I just don’t want to follow. I’m ready to be proven wrong if they prove to be more than what I see at first glance, but I’m never going to promise to follow everyone who follows me. I promise.

I will always thank people for following me: This is a great idea, but if you get bombarded after a chat, for example, it just takes too much time, especially if you’re also filtering out people you don’t want to follow. Again, if you say, “I always thank people” and then there’s a person you don’t thank, how will that person feel?

Looking to the future

I am seeing how maintaining a community in the world of Social Media could easily become a full-time job. I take that responsibility very seriously, but that doesn’t mean that I’m going to deprive myself of sleep, meals, or my actual real-life job. There may come a time when I won’t be able to respond back to everyone who responds to me. I will try my best to keep in touch with everyone I’m in touch with now. I will try my best to make every chat that I’ve committed to. But you know what? I can’t promise those things. So I’m just not going to.

Take a moment and look at your Social Media output. Are you talking a good talk but not walking it as well as you could? Does the balance need to shift a little? Even in Social Media, actions can speak louder than words.

Image by Harrison Keely. http://www.sxc.hu/profile/harrykeely

Filed Under: Musings

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