Archives for June 2010

Is it possible to be a Human Artist on Twitter?

I just finished “The Human Artist” chapter of Trust Agents. Really good chapter, really strong advice. As has happened, eerily, through my time reading this book, what I read seems to contrast starkly with some thought or experience from my own life. I was just thinking a few hours before reading the chapter that Twitter is an increasing challenge for me. I like being human. I also like networking. Can you do both?

What does being a Human Artist Mean?

A lot of the advice that Brogan and Smith give in this chapter revolves around how to be human on the web. They return to the fact that we can’t see facial expressions, we can’t hear a tonality, so we have to depend upon online cues. One of the ways we can leave a really good impression is to make sure we have digital “touches” with our contacts on a regular basis. Offer assistance. Wish happy birthday. On time. Answer emails. Follow people back. Comment back.

Always find your way to dreaming

by Margie Clayman

Last weekend, I sat down in front of my television to unwind a bit from a busy week. I happened upon a show that was about a woman who was really struggling in her life. Her boyfriend of 26 years had passed away suddenly and she just could not pull herself out of her despair. She was asked what she was hoping for in her future. She had no answer.

If you’ve ever gone through a life-altering experience you probably have felt the same sensation, and life-altering does not have to mean the end of someone else’s life. I look around at the news I see every day and all I can imagine is the people who are being affected. Every person that HP let go recently – they may be in a state of despair. The fishermen in the gulf and their families are in a state of despair as their entire world changes. I saw a story yesterday that this Summer may have the lowest job availability since 1970. What does that mean for this year’s high school graduates who are dreaming of going to college in the Fall? It is a poor season for dreaming, it seems.

Dreaming does not mean doing

A lot of people find themselves spiraling ever downwards because they feel like dreams are a to-do list. My friends and I are entering our 30s now, and we all had dreams of what that would mean. The pressure to see all of those dreams come true is palpable. That is the way dreams are killed, though. Dreaming comes from the heart and soul. Dreaming is imagination and wishing and hoping. If you can’t make a dream happen right away, you can still hope that it will happen later. But if you stop dreaming, it can be very hard to rebuild that little light that looks ahead and paints pictures for you.

A company can dream

Just as dreaming may be coming hard to individuals, companies may also be struggling to get back to a place of dreaming and hope. These are hard times, and dreaming may seem like a luxury. Who has time to dream, anyway? But for a company, dreaming is where big ideas come from. Dreaming is how you “make your own game,” to quote Trust Agents. Wishing for things makes you act in new ways, which in turn can lead to newly opened doors that you didn’t even know were there.

Do not despair

It’s hard to uncover good news these days. I read an article in Fortune Magazine this morning that said that our unemployment rates may never bounce back to normal. Our society is going to have to readjust itself. Readjustment is hard. Change is hard. Change alters what we dreamed before, which can cause us to despair. But rather than sink into a swampy marsh of disappointment, find the path back to dreaming. Maybe there are other dreams that you haven’t even thought about that you could return to. Maybe the loss of one opportunity could pave the way for a brand new, better one. Dreaming is the drumbeat we follow to the best future we can create. Dreams are our building blocks. Dreams are our foundations. Keep them coming.

Image credit: http://www.sxc.hu/profile/rosaria31

Chapter 5: Agent Zero, and why all agencies should read it

by Margie Clayman

Being on Twitter as an advertising agency person can be kind of strange sometimes. On the one hand, working at an agency these days means wanting to keep your clients as informed as they possibly can be about everything that’s going on everywhere. On the other hand, staying informed also means realizing that we are increasingly in a “do it yourself” era. Thriving as an advertising agency while nurturing your clients can be a difficult balance act sometimes. Teach, but learn to let go. Educate, but point out your own skills.

This was on my mind as I set out to read chapter 5 of Trust Agents, which is called Agent Zero. Perhaps that is why it occurred to me, about halfway through the chapter, that “Agent Zero” is really a chapter for and about agencies today. Of course, it probably was not intended to be that way, but let me show you what I mean.

Twitter as Marketing 101. I’m your hero.

by Margie Clayman

So a couple of days ago I posted a hateful, spiteful Blog about Twitter. And though I’m not really apologizing, I have to admit that there is a bit more to the story. Factually, if you’re a marketer, experienced or aspiring (or a little bit of both) you can get an MBA’s worth of education every day if you follow the right people.

I don’t know if you noticed, but a LOT of people use Twitter, so finding the right people to follow can be a bit tricky. Have no fear, however. I will be your superhero. Having just read “The Archimedes Effect” chapter in Trust Agents, I feel inspired to share some of what I have learned in my Twitter experience. To wit, here are some people that I follow right now that I feel are helping me a great deal (whether they realize it or not). I think they might help you out too.

Marketing in General

There are quite a few people I follow who can offer wisdom on pretty much any facet of marketing. Some of these folks are:

Ann Handley: @marketingprofs. She keeps you up-to-date on what’s going on at, well, marketingprofs.com. Includes reminders about webinars that you will kick yourself for missing!

@BethHarte: Beth is another mastermind behind marketingprofs. She tends to moderate Tweet chats that are full of excellent information.

Fast Company Magazine @fastcompany Sometimes they post things that are just plain funny, but I find the majority of their tweets extremely informative. You almost forget that they’re trying to sell a magazine.

Julien Smith @julien Co-author of Trust Agents, Julien tends to delve deep into the philosophy of and behind marketing.

@chrisbrogan: The other co-author of Trust Agents, Chris follows his own advice. There’s a hint of self-promotion but also more than a dash of accessibility.

John Jantsch @ducttape I’ve seen Jantsch’s name around for quite some time. He is a veritable fount of knowledge on all things marketing. It’s great to be able to get his take on things every day!

@allenmireles Another woman who is unassuming yet brilliant. Don’t ya just hate people like that?!? 🙂

Blogging

If you are here, you likely have some interest in Blogging. Blogging is a topic that just seems to rev up more and more, so it’s great to be able to get tons of expert advice for FREE! Here’s who I follow for that.

@DeniseWakeman: Queen of the Blog Squad, you’ll get 3-5 excellent tidbits of advice every day.

@kikolani: Another great resource. Lots of expert advice if you follow this account!

@mackcollier: If you need just 1 reason to follow someone, may I submit for your approval BlogChat (with a hash tag). I just “attended” my first one last night. This gentleman is responsible for this genius.

Search Engines/Search/Analytics

If the more techy side of things is where you like to chill, you can totally geek out by following these folks:

@johnbattelle: Yep, the author of Search is on Twitter. Lots of insight plus blogging from all of the conferences you wish you could go to!

Rick Klau @rklau: I discovered Rick’s expertise a couple of years ago kind of by accident. I happened upon a presentation he did for Google at a not-for-profit. He’s a good guy to follow for all things Google related. I learned from following him about draft.blogger.com.

@stephanspencer: SEO expert!

@avinsahskaushik: If you’ve ever had the experience of watching a webinar by this guy, you can imagine how fun it is to follow him. Lots of useful information plus non-marketing posts that are just as interesting.

PR/Social Media

Jason Baer @jaybaer Jay is a great person to follow on Twitter. Another person who demonstrates knowledge without being snobby. Good stuff!

@MariSmith: Queen of Facebook. Mari has her finger on all of the latest happenings on that crazy site. Plus she has the coolest accent out of any of the other marketing peeps I follow 🙂

David Meerman Scott @dmscott: Scott’s book (what is that?) really changed a lot of my thinking about marketing. Now you can follow him!

Webinars

If you’re looking to add webinars to your mix, make sure you follow @shelleyryan. Formerly of marketingprofs, Shelley is working on a new webinar related project. She teaches and learns at the same time. Plus she’s a foodie, so she’ll make ya hungry!

These are (I hope) all of the people whose posts I really look for every day. They get me to think, they teach me stuff, and it just seems fair that I let you know that they are out there. All you have to do to drink from the fountain is step up 🙂

ETA: Fixed Rick Klau’s Twitter Handle. D’oh.

Image by Julien Tromeur. http://www.sxc.hu/profile/julosstock

Yoga for Marketers

by Margie Clayman

Do you like to do Yoga? Have you ever done Yoga? I’m in quite a Yoga phase right now. All different kinds. Some Rodney Yee, some Suzanne Deason, even some Biggest Loser Yoga (ouch). One of the great things about Yoga is that the advice and steps you take during a work-out can carry through to the rest of your day. It is not so surprising, then, that I realized that marketers could also benefit from some Yoga wisdom. Don’t worry — you won’t be doing any physical stretches here. It’s all in your head 🙂

Find Your Center

At the beginning of a lot of Yoga work-outs, you are advised to find your center while standing evenly on your two feet. For a marketer, finding your center means squarely standing on your two feet, which are knowledge and experience. Do not be swayed too much by what others are saying or doing. Listen, but remain conscious of what you want to achieve and what you want to accomplish. Keep your eyes on your goals, and if your knowledge and experience plant you in a way that is unique, all the better.

Breathe

No matter what kind of Yoga you are doing, you will hear an emphasis on breathing. Breathe in deeply, exhale out tension and toxins. Even while you are asking your body to stretch its limits, your mind works on concentrating on how your breath goes in and out. For a marketer, breathing is actually important physically. The world is a stressful place, and at least for me, I only realize how shallow my breaths get when I sit down and actually try to take deep breaths. But a marketer can also concentrate on internal rhythms, goals, objectives, and desires while working on everyday tasks, while building a foundation, while going to meetings and/or conferences. This kind of approach — concentrating on one thing in the foreground while in the background you are working on something else — is behind many ideas that are floating out there today.

Stay balanced

There isn’t a lot you can do in Yoga that doesn’t require some amount of balance. Similarly, there isn’t a lot a marketer can do that doesn’t require some balance, and I don’t mean just the bottom line. Are you balancing your online, offline, and Social Media campaigns appropriately? Are you balancing your time in promoting yourself versus promoting others? Are you balancing your time in completing tasks the regular way while learning all the time how to do things in new ways?

Turn things upside down

One of the more common poses in Yoga is called Downward Facing Dog. Your head is down, your legs are stretched back. The idea is that turning upside down will release toxins and stress. For a marketer, turning things upside down can shine the light on a new way to approach things. But upside down is also a good way to think about how a marketer can construct a campaign. We all know the ultimate goal: sell something. What is the last step before the sale? How do you get to that step? And the one before that?

Honor your body

Finally, a lot of Yoga instructors remind you to honor your body. Sometimes it makes you feel kind of bad. The instructor may be leaning backwards to reach his or her ankles and you are lucky to reach back even a little. But you are told to honor your body and its restrictions. The same holds true for marketers. Not everyone can do what the great gurus of marketing do, especially not at first. If you can’t do the full pose in Yoga, you find an adaptation. The same holds true for marketers. If you don’t think you have enough content for a weekly Blog, start with a monthly or quarterly e-newsletter, or start with comments. If you just can’t seem to master a certain skill, accept that limitation. Not everyone can turn themselves into a human pretzel. Trying can result in serious pain. The same holds true for marketing. Do not extend beyond what you are comfortable doing. The result will not be favorable.

Do you have a hobby that feeds your soul and also carries you through your profession? I’d love to hear about it!

Image by Aaron Neifer. http://www.sxc.hu/profile/knife18

Being human and the French Revolution

by Margie Clayman

Just finished chapter 3 of Trust Agents. I liked this chapter a lot better than chapter 2, actually. The chapter is called One Of Us, and it’s about how a trust agent must learn how to be one with the crowd and how that is a different game from brand evangelism.

A lot of people are talking about “talking human” these days. I already mentioned Harry Gottlieb’s webinar about talking human. Avinash Kaushik talked about being human in his recent webinar. And Brogan and Smith also note that the authentic human is the one who will meet a lot of success on the web.

All great revolutions must face a counter-revolution

Turning marketing into a game of human relationships is a revolution of magnificent proportions. Selling by not selling may not be what Ogilvy ever could have envisioned. My love of History tells me one thing though. Any time there is a revolution, a counter-revolution follows. The French Revolution is a great example of this. While people were cutting each others’ heads off for fun (and while women were knitting in the front row before the gallows to catch some blood), other counter-revolutionaries were already thinking that maybe this wasn’t such a good idea. Out of all of that chaos came Napoleon, who not only wanted to rule France, but he kind of wanted to be Emperor of the whole world. Mexico’s history is a patchwork quilt of revolutions and then counter-revolutions. Here in the US, the rebellious sixties were forced to reconcile with the super conservative 80s.

Archives for June 2010

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