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Archives for January 2011

The Fellowship of the Blog

by Margie Clayman

Have you read UnMarketing by Scott Stratten yet? It’s a great read, and I think if you are new to the world of Twitter and Social Media, it could be akin to a holy grail. Anyway, one of the things that Scott talks about in there is how he spent a lot of time building his community on Twitter before he started blogging. Then once he published his first blog post, he had thousands of people ready to read what he had to say.

My response in my head was, “Man, I don’t know what I would have talked about when I was first starting on Twitter if I hadn’t had some blog posts to tweet out.” However, like on so many things, I have now learned to see things from a different perspective.

So you’re Blogger Baggins

You’ve been gifted, unknowingly, a huge gift. It’s called the Media of Power, and it enables you to reach thousands of people with everything you say. Your job is to use this powerful tool to accomplish whatever goal you have, whether it’s personal branding, building a business, or promoting a business that already exists. But you’re kind of small potatoes in the great big world of Social Media, right? And there are all kinds of dangers and risks round these parts. Not so much talking trees, but definitely talking trolls.

You’re not all that different from Frodo Baggins. He had, originally, a single challenge. Get the ring of power to the town of Bree, and then big powerful Gandalf would take over. But Frodo didn’t start his journey alone, did he? No indeed. Frodo started out with his Sam.

You won’t get far without your Sam

One disadvantage you have in comparison with Mr. Frodo is that you probably (I’d wager) don’t have a wizard assigning someone to be your friend. If you do, then you probably need to leave off here and go to a very different kind of blog. But anyway, let’s assume that you are well in mind and spirit. How do you find your Sam?

In fact, finding your Sam in Social Media is not about finding just 1 person, but it’s really about finding a lot of Samwise Gamgees. Some call this community building. I like to refer to it as “making friends.” However you name it, you need to look for people who are willing to travel the wilds of the Social Media world with you. These are people who have similar interests to you, probably. They may have similar perspectives on things. They may be coming into Social Media just like you, or maybe you look to them for help and support because they’ve been around longer.

There are lots of ways to meet your Sam. Some of these ways include:

• Interacting with people in chats – you know there is a common interest there

• Looking for comments in your stream that catch your interest – start talking to that person

• Search for words that would be important to you and start connecting with those people

• Comment on blogs that you like – that gives you a really good idea of what someone is like, and they get to know you, too

Let’s talk about wizards for just a second

As a footnote, there are Gandalfs in this space, and there are also Sarumans. Both claim great power, but only one will guide you in the ways of good. If you can find yourself a Gandalf, you have found yourself a trailblazer. Stay close.

Arrows and Axes

For a long part of his journey, Frodo benefited from the protection of a dwarf, Gimli, and an elf, Legolas. These two swore to protect Frodo and his ring of power. Now, you don’t want to necessarily look for people who will protect you, although sometimes you do need help beating that cave troll. What these fellows can do is help spread the word about you. They can go out into this huge space and say, “Hey! Look at what this person is doing!” They can find other friends for you too, like maybe a Treebeard type friend who will herd all kinds of other friends together for you. These kinds of people are what some might call brand evangelists, but I always kind of squirm at that phrase. I like to call them supportive people. Who like to talk. A lot. About you.

Beware of the Gollums and Boromirs

As you build your fellowship, you must always be aware of people who might try to rip away whatever you’re building. Sometimes these people can approach you as if they want to be part of your ring of friends, but something in them makes them dangerous when it comes to your objectives. Maybe they come and argue with you on your blog no matter what. Maybe they spread rumors about you. Who knows why. Maybe they are jealous of your success. Maybe they’re just really bored.

You’ll become the king and find yourself among kings

As you build your fellowship – as you build your own blog, your own voice, and your own community of Sams and Gimlis and maybe a Gandalf or two, you will find that people whom you consider kings will suddenly start to say, “Oh, cool, another king’s in town.” Maybe they won’t say it exactly like that, but that will be the sentiment. The important thing when you become a king is to remember that you would never have gotten there without your fellowship. The other important thing to remember is that the best king makes sure everyone in the fellowship becomes a king too. Your job is not done when you find success. That’s how kings get overthrown.

Behind every successful blog there lies a fellowship

If you look at some of the big blog success stories, you will find that a lot of the story interwoven into those sites is how they are supported by the community. Building your fellowship can start right away, right now. In fact, the earlier you start, the better, not only because you’ll grow faster but also because as you find success, you’ll have a larger fellowship to share it with.

Who’s in your fellowship? Let’s start building. Let’s start walking. There’s a long way to go.

1st image credit:  http://www.sxc.hu/profile/noyoo

2nd image Credit: http://www.sxc.hu/profile/anishaaa

3rd Image by Vedrana Bosnjak. http://www.sxc.hu/profile/veke

Filed Under: Marketing Talk

Never again. Again.

by Margie Clayman

After World War II, when the world finally realized that all of the rumors they had been hearing about the Holocaust were true, there was shock and horror. This reaction was not just to the horrors that were uncovered – the concentration camps, the open burials, the crematoriums – but it was also to the fact that people had been describing these things. People had come to countries like the US and said “help us!” And no one did help. Not until they were affected. And so the phrase “Never again” was born.

Attention Matters

Yesterday, Chris Brogan talked about how attention will matter in 2011. Attention will matter, but I think attention needs to matter beyond the boundaries of Jim Kukral’s book.

You see, for me, a lot of the tragedies that have happened lately are all about attention or a lack thereof. Tyler Clementi died both because people did pay attention to the webcam video his roommate sent out into the world and because people didn’t pay attention to how Tyler was being affected. Simone Beck did not get help because people paid the wrong kind of attention or didn’t pay attention at all.

And then you have this:

People are paying a lot of attention to this now. Some people are saying that Sarah Palin is to blame for the shooting at Gabrielle Giffords’ event in Arizona yesterday.

Nobody is paying attention.

The truth is that this map was released in March of 2010! It’s almost a year old. I was not aware of it till now. I wasn’t paying attention. Did you know about it before now?

It’s irresponsible, in these unsure and violent times, to post something with gun targets and peoples’ names. Plain and simple. Somebody should have told Ms. Palin that this was inappropriate. If individual college students have the power to force people to suicide, what can powerful people like Palin, Obama, Pelosi, ,Boehner, and others do to influence people via online communications? Are we paying attention to this?

Do I think we can draw a quid pro quo between this year-old map and the shootings that happened yesterday? Not right away. But Social Media is reporting that there is a connection. It’s all Sarah Palin’s fault. Let’s dump her and the shooter down the drain and move on. “Never again!” We’ll shout.

But if we do that, we are still not paying attention. And never again will happen again.

It’s easy to get upset

This morning I awaken to details about the 9 year-old girl who was killed yesterday. So promising. So full of life. There was no crosshair on her face. When events like this happen, it is easy for us to jump on to sites like Twitter and Facebook and say “never again.” Or something like it.

But really what we need to do is pay more attention.

We need to pay attention to each other. We need to pay attention to cries for help. We need to pay attention to loud voices that suddenly become quiet. And yes, we need to pay attention to our leaders. Who is guiding them through the dos and donts of Social Media? Who is reminding them that everyone can see what they are saying? Who is reminding them that some unstable person maybe clinging to every word?

We need to pay attention. Let’s have that as our cry this time. And then let’s do something about it. Let’s monitor our leaders’ websites and Twitter accounts. Let’s help stave off backlash after backlash.

Let’s pay attention.

Filed Under: Musings

How to keep up in Twitter chats

by Margie Clayman

So you come here and you see that I am always talking about chats. I’m talking about #blogchat one day, #custserv another. So finally you crack and you decide you’re going to try #blogchat one fine Sunday night. And you come away thinking, “You have GOT to be kidding! I can’t keep up with that!!”

So, I’m going to offer some advice for you today. I often hand out this advice in 140 characters to people whom I see tweeting something along the lines of “Ahhhh!!!”

Before we get down to technology issues, there is one thing I believe whole-heartedly about Twitter chats, and this makes a big big difference.

For me, the goal is not to keep up. The goal is to carve my own conversations so that I can get what I need out of the chat and so that I can help other people. So I am going to tell you how I do that, and then I will offer you some information on how to accomplish that goal plus others.

I am a ping-pong ball

Now, I use the web version of Twitter, although new Twitter is making me seriously consider moving to an outside application like Hootsuite. But the general mechanism I’m going to describe would work the same way no matter where you are.

So let’s say we’re in Blogchat. There are 20 new tweets every twenty seconds (try saying that 5 times really fast) and it can be very overwhelming. So what I do is I skim through real quick and look for comments I want to respond to. Now in my case, I tend to look for question marks or for people who are struggling with the fire hose of information. Maybe you are looking for someone who has questions similar to yours.

Once I find a comment I want to respond to, I do so. I might look for one other to respond to. Then I go to where I can see replies to me – in the old Twitter that was my @ page. In the new Twitter it doesn’t exist during chats (grr). And in applications it can be your @ column. I wait a few seconds there to see if there are replies to my comments or replies from other people. If so, I respond to those. If not, I jump back into the main stream and look for more people to talk to.

This I think is a fairly different way of doing chats, but there really is not a way to see, let alone digest, everything everyone says during a chat, and most chat owners will send out archives anyway so that you can read at your own pace. For me the idea of the chat is to meet new people, help people out, and share ideas. So that’s what I do.

Other ways to keep up

A lot of people think I’m nuts, and one reason they think that is that I don’t use a Twitter client to participate in chats (this may be changing). However, I do see the merit in such things. So here are some other ways to handle the technological aspect of big chats.

Stan @pushingsocial put together this EXCELLENT tutorial on how to use TweetGrid for keeping up in #blogchat

Debra Leitl of MentorMarketing wrote a great article about how HootSuite strikes a sweet note

Finally, check out this post by Caroline di Diego (@CASUDI) on how she makes the most of online chats.

I hope this helps, but please don’t hesitate to ask any questions! And I hope to see you at a chat real soon.

Image by Cienpies Design. http://www.sxc.hu/profile/cienpies

Filed Under: Marketing Talk

What are you thinking?

by Margie Clayman

When you sit down to write a blog post, how does your thought process flow?

Think about it for a moment.

I can tell you that 3-4 months ago, I did not really have a thought process. I would get an idea for a blog post, and by idea I mean absolutely anything that came into my head that was remotely marketing or Social Media related. I’d sit down and type, look for a picture, hit publish, and tweet it out. Then I would wait and see who would pop by and comment.

At the time, my thinking was that this was working pretty well. I was thinking, I thought to myself. Aren’t ideas thoughts? Wasn’t I writing my thoughts down? I thought so.

What I was missing

If you are blogging in a way remotely similar to the way I was blogging a few months ago, you may find that you are missing a lot of things that are really important to think about, as it turns out.

For example:

• Who are you writing for?

• What is your objective?

• What kind of narrative are you hoping your blog will tell?

• If someone new happens upon your blog will they “get” what you’re trying to do?

Three or four months ago, these questions were not even residing in the general orbital space around my brain. A month or two ago, I thought about some of these questions but didn’t have any answers. Or at least the answers weren’t very good. “Who are you writing for?” I’d ask myself. “Um…people…who read…blogs.”

Your slip is showing

If you’re a person who has worn skirts and dresses with slips, you know that one of the primary concerns, all day long, is whether your slip will show. It’s not that it’s the most tragic thing in the world, but it’s something that’s nice to avoid. Realizing that your fly is undone could also be used as an analogy here.

Well, approaching blogging without a thought process results in the same kind of feeling, or at least it did for me. As I realized that I hadn’t even been thinking about thinking, my ability to grasp my own narrative and my own, well, point, drifted further and further away. What was I doing? Why was I doing it? It all became a great muddle, and I felt certain that everybody noticed. My confidence drifted away. My blog was revamped and then further revamped and then resuscitated. It was not good. And I knew it.

Let’s get to thinking

About a month ago, I decided to do something revolutionary.

I actually decided to think about what I was doing. And you know what? It’s made a pretty positive difference, at least in my outlook. I’ll leave it to you to evaluate my blog posts.

Since we’re early in the year, this is a great opportunity to think about what you think when you sit down to blog. Let me know if you have answers in your head to the questions I raised above:

• Who are you writing for?

• What is your objective?

• What kind of narrative are you hoping your blog will tell?

• If someone new happens upon your blog will they “get” what you’re trying to do?

If you don’t have answers to these questions yet, that’s okay. We can still work on that. If you have answers but aren’t happy with them, we can talk about that in the comments section. And of course, if you have answers and you’re willing to share your example for others, that would also be great.

Make sense?

Filed Under: Marketing Talk

Social Media And Personal Responsibility

by Margie Clayman

This past week, two stories have been creating a huge buzz. The stories could hardly be more different. One involves a man from Ohio, one involves a woman from England. And yet, one thing ties these stories together – Social Media. And for me, one other thing ties these stories together. I am afraid that we are letting Social Media fill the spot where personal responsibility should be.

The Ted Williams Story

In case you’ve missed it, this video surfaced a short while ago, featuring a homeless man with a voice to die for. He had been standing off the highway in Columbus holding a sign saying that he would demonstrate his “God given gift” for a dollar at a time.

When I first watched the video, my heart went out to the guy. He noted that he had this great gift but had wasted it away thanks to drugs, drinking, and “other things.” He had obviously fallen on ridiculously hard times as a result, and he was pleading for just a chance to do some radio work. Something to fill his pockets. I was not the only one affected that way. The video went viral in the best kind of way, and just a couple of days later, Ted Williams has job offers and house offers falling on his head.

I have no idea what Ted Williams is really like. You probably don’t either. I’m sure there are plenty of people who hold signs whom you drive by every day. There are people in my hometown who do it as a hoax. And yet, this one particular guy, because of a reporter shooting a video, got a chance. He’s going to get a job.

Is this 100% good news?

Before we get to that, let’s move on to story 2.

The Simone Beck story

Simone Beck’s story ends in tragedy. She posted to Facebook on Christmas day that she had swallowed enough pills to kill herself. She bid a fond farewell. Her “friends,” of which she had 1,000, mocked her via the status update and generally didn’t take it too seriously. Sadly, Simone Beck was not lying, and she was found dead in her home a day later.

There is a huge outcry against these 1,000 friends. Why didn’t a single one of them call the police? Why didn’t any of them reach out to Ms. Beck to help her out?

Are you getting the full story?

Here’s where I’m scratching my head about both of these stories. You have a fellow who admits that he totally blew the opportunity of a lifetime. We don’t know all of the details. We don’t know how many people he hurt along the way. We don’t know if he has a criminal record (drugs make people do DUMB things, as does alcohol). But because we are so hungry to feel good about ourselves, we spread the word that this guy deserves a job, and because there was such a push, he’s going to get a second chance at his chance of a lifetime.

Do we know that he is the right person in which to invest all of our hopes and dreams?

In the case of Simone Beck, obviously one can’t argue with the fact that any time a person commits suicide, it’s a deep and unnerving horror of a tragedy. But…to lay the blame at the feet of her 1,000 Facebook “friends” does not seem reasonable to me either.

How many times during a day do you say things like, “Oh man, somebody shoot me!” How many times do you post tongue-in-cheek comments to your Facebook or Twitter pages? How many people do you know who have 1,000 friends and actually are FRIENDS with all of them?

I know nothing about Simone Beck, just like I know nothing about Ted Williams. Maybe she posted stuff like that to Facebook all the time. Maybe it was a cry for help, but because people didn’t KNOW her truly, they didn’t know what she was after. Heck, sometimes real friends don’t know what others are saying when talking online. Why do you think there’s always drama?

What is happening to the concept of personal responsibility?

I am certainly not one to dole out judgment, and that’s not my intent. But I am looking at these two stories and just thinking, “Hmm…Social Media is filling in gaping holes in stories for us, and people are latching on to the first things they see and hear. Is that good?”

It’s easy to watch a video like “the golden voice” and think, “Man, that poor guy.” It’s easy to read a story like Simone Beck’s and say, “Man, those awful people, not helping that poor lady.”

In the days before Social Media, Ted Williams probably would not have gotten a second chance at his chance of a lifetime. He would have had to continue to live with the fact that he blew it,  just like so many people have done in the past. Is this an improvement? I honestly don’t know.

And in the old days, perhaps Simone Beck, in her hour of need, would have looked for help via a telephone call to her mother, now distraught, or to a real friend. Perhaps she wouldn’t have confused Facebook “friends” with true friends of the heart.

Then again, maybe those 1,000 people do bear responsibility. Perhaps we should react as if it’s a worst case scenario every time someone makes a post like that. We should send the police just to be certain.

I don’t know though. Do you want to live life on that kind of heightened tight wire?

My mind is a muddle

So I’d love to hear your thoughts about the intersection of these two peoples’ stories with the world of Social Media. Are we headed in a good direction or a scary one?

Let’s talk about it.

Image by Ruth Livingstone. http://www.sxc.hu/profile/Rbut

Filed Under: Marketing Talk

Your secret sauce

by Margie Clayman

A person with whom I used to work always used the phrase “secret sauce.” For example, while Google gives you a lot of information about how to appear on the front page of the organic results, they don’t give away the secret sauce as to how they run all of the algorithms. I always loved that analogy. As someone who tries to recreate family recipes and always comes up tantalizingly short, I totally understand the idea of “secret sauce.”

Secret sauce in Social Media

The world of Social Media is literally basking in secret sauces. You’ve probably noticed that almost everyone is out here giving advice and offering assistance. Why are people able to do that? Because no matter how much exterior information they give away, they aren’t giving away their secret sauce. They might be telling you that the pizza sauce you like has tomatoes and some spices. They might even tell you how long to cook the tomatoes, and what spices. But specific measurements on each of those ingredients? Probably not forthcoming. And that last bit of information – that’s what will always make their sauce taste slightly different from yours. Not necessarily better. Just different.

The difference between reading and doing

The secret sauce factor is really important to remember as you strive to learn via blogs, webinars, and conferences in the online world. What you will receive is great information. Invaluable, in fact. But what you learn from other people is just the list of ingredients. For example, you might learn about effective titles for blog posts, but you won’t learn how that person used that particular ingredient to create their secret sauce.

To put it another way, reading Copyblogger.com posts will not turn you into Brian Clark or Sonia Simone. Reading Problogger.net will not turn you into Darren Rowse. That’s not a bummer. That’s an invitation to you to create your own secret sauce.

What’s your special twist?

A blogger’s secret sauce can be in almost any facet of the process. Maybe it’s in how you monetize the blog. Maybe your secret sauce is how you develop your voice or your content. Maybe you’re like Daniel Day Lewis, who chooses a song to listen to for each role he accepts and somehow uses that song to act as well as he does (I think I read somewhere that he used an Eminem song to develop his character in Gangs of New York. Talk about secret sauce!).

Every blogger has that special little kernel that makes them special. This is not a question. This is a fact. So what is your special offering to your audience that will keep them wondering and coming back?

Sniff around

Take a look at other bloggers out there and see if you can identify their secret sauce. What are they not sharing with everybody? What’s the meat between those skeletal frames being shown to you?

Let’s talk in the comments section about what you find out about other bloggers and yourself. Sound good?

Image Credit: http://www.sxc.hu/profile/kaleff

Filed Under: Marketing Talk

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