There was a TREMENDOUS conversation in which I got to participate last evening on Twitter. Marsha Collier runs a weekly chat on customer service (#custserv…

Well hello there, trusty readers! Sorry for the lag in posting. Truthfully, I have been on vacation! Had a lovely time in Cape Cod &…

There is a scene in the Lord of the Rings trilogy that describes the various flaws the different races of Middle Earth exhibit. Of the…

I was going through some Facebook messages last night and thinking about how a lot of my friends have 400 friends or more. I have…

A lot of people over the years have taken note of what I like to call my efficiency, my organization, my neatness, my punctuality, and…

Time is of the essence these days. Everyone is busy. Time is an endangered species, it seems. We all want the most mileage out of…