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Archives for December 2010

It’s all relative, isn’t it?

by Margie Clayman

If you have ever experienced sub-zero temperatures, you know that what the local newspeople do to get you hooked in is they promise a warm-up. Now, when your high is 8 degrees, a warm-up could be something like, say, 20 degrees. A high of 30, well, that would be swimsuit weather. Of course, if your high was recently 60 degrees, this wouldn’t be a warm-up at all. It’s all relative.

The more you engage in Social Media, whether it’s blogging or Twitter or some combination of sites, the more you see that everyone’s experience is relative to their own specific situation. This inspired me to create a new theory of relativity (sorry Mr. Einstein).

E=MC2 -> Everyone = My Concerns Squared

What does that mean? It means that it’s probably best if you assume that everyone feels that they have what you have on your table plus 2-3 more tables of stuff. And they could say the same about you. This is what makes everything relative. What size are those tables? Are the stacks on the table really high, or is it just that the whole surface of the table is invisible? Maybe someone just has a full plate.

Let’s look at some ways that relativity can impact some of your Social Media goals.

What is your gold?

There was a great article posted to CopyBlogger yesterday called How to find the gold in your business, by Johnny B. Truant. The article begins with the story of one of Johnny’s clients, who is dismayed because blog traffic is going down. The article goes on to point out, however, that while the traffic had gone down, the client had made 2 sales. So, did the decreased traffic matter in the end? It depends, but probably, the sales are weighted a bit more than how many eyes see a blog.

Now, let’s talk about relativity. First, let’s look at 2 sales. Is that good? Maybe you and your particular business would need twice that much to feel encouraged. Maybe you would just need one. It’s like Eddie Izzard’s bit about lists of ingredients on foods. “Oh, 2% calcium…is that good, or will my teeth turn into chalk?”

Then of course, there’s the conversation about sales versus traffic. Not everyone who blogs is using the blog to make money, at least not directly. For me, traffic is one of my only metrics for success. If my traffic goes down, well, let’s just say it doesn’t make me chipper.

There are tons of other ways to slice and dice the “gold” that you have. Maybe comments are more important to you than sales or traffic. Maybe the subscribe button is your big thing. It’s all relative.

Competition

Now, how does this theory of relativity affect competition? I recently watched an episode of Kitchen Table Talks with Joe Sorge and Chris Brogan, and they were talking about how they approach competition. Both fellows noted that you can’t win a race by looking sideways. So, what does that have to do with relativity? Rather than thinking about a race, think about a marathon. As I’ve written before, Social Media, like a marathon, is a situation where everyone has their own goals, and really, ultimately, the goal is to “win” by finishing the race. Sure, it’s nice if you beat someone to the finish line, but even if you do, what will bug you is whether you beat your own time goal, right?

In the world of Social Media, the theory of relativity dictates that competing, or trying to compete, directly against other people is sort of a fool’s errand. They may not really care all that much if you have more traffic if they are after more subscribers. You might not care if you are getting trounced in comments if your goal is to build traffic.

So what does this mean to you?

You are experiencing Social Media in your own particular way. As we talked about yesterday, no one can live in your head and understand exactly what that experience is like for you. So, if you see someone complaining about the number of subscribers they have while you think that they are doing ridiculously well, just remember that they are experiencing Social Media in their own way. There is no cause for envy. There is no cause for saying, “This is wrong and this is right.”

This also means that you should set whatever benchmarks would be meaningful for you. If you want to shoot for the moon for certain reasons, do it. If you want to try to get one sale over a 3-month period, do that. It could be great for you even if it wouldn’t be a blip on the radar for someone else. There’s one person in this world who understands why you are making all of the decisions you are – and that’s you. Relative to everything else – that’s what really matters.

Make sense?

Filed Under: Uncategorized

What do you expect?

by Margie Clayman

Remember when you would go up to your mom or dad when you were a kid, and you’d say something like, “My finger really hurts when I bend it this way!” You would be expecting some sympathy. Maybe a cookie. Instead, you’d hear, “Well, I guess you’d better not bend your finger that way then.”

This post – it’s going to be kind of like that.

Let’s turn your thinking inside out

A lot of bloggers in Social Media, including yours truly, talk about how to create and exceed expectations for yourself. There is a lot of talk about goals. There is a lot of talk about metrics and benchmarking.

There’s something I’ve noticed though, and maybe you’ve noticed it too. A lot of the problems that people bump into online are actually caused by expectations we have of other people, and their willingness (or not) to live up to those expectations. So let me ask you some questions. And let’s talk about it.

What do you expect your followers to do when you tweet out your own post? Do you expect that they will retweet your tweet? Do you expect that they will click the link and read your post? Do you expect them to read the post and comment on it? Do you expect them to do everything above?

What do you expect a person to do after you have tweeted out their blog post?

What do you expect a blogger to do if you comment on his or her post?

If you think about these questions, you probably have some sort of answer for them. I know I do. When you think about that a bit more, what we’re really saying is that we have a lot of expectations that we place on people. Often, these expectations are not verbalized. Sometimes we don’t even realize we have these expectations. But suddenly, when our expectations are not exceeded, or when we feel discouraged because people aren’t doing what we expect, we may act out, throw a fit, lash out, or otherwise lose our online cool. That’s not a good thing.

The bad news

OK, I’m a bad news kind of person, so let me lay some hard truths on you first.

1. People do not dwell inside your head. They do not saturate themselves in your thoughts and feelings.

2. People do not keep track of everything you say, blog, tweet, or write. A quick reference to something you said six years ago today may not register with some people.

3. People cannot know what you expect unless you tell them.

4. Even if they know what you want – people may not do it. People are silly that way.

The good news

Now here is the good news. We can get our expectations under control so that we don’t end up feeling like we’re running into a brick wall.

If you have expectations of people, you first need to come clean with yourself. If you expect people to comment on your blog posts, you need to admit that to yourself. If you expect a blogger to respond to your comment, you need to be honest with yourself and say so.

Then, you need to come to terms with those expectations and determine which ones are realistic and which ones will just lead you to disillusionment.

There are some common expectations that I see evidence of on a regular basis, and they almost always lead to frustration. So, if you carry these expectations with you, it may be time to rethink things a bit. There are a few expectations people carry that I think almost always lead to frustration or disappointment. For example:

Do you expect that irritating patterns of behavior will cease if you always draw attention to those that present that behavior?

Do you expect that people will continue to build you up if you never build up other people?

Do you expect that a blogger who receives 75 comments per post will always be able to answer you?

Do you expect that a request for a significant amount of time will always be met just as you wish?

It might be hard to admit that we carry these expectations. We might not be proud of them. But we need to identify them. And we need to address them.

So, what do you expect?

When you sign into Twitter, or when you write a blog post, do people walk in knowing what your expectations are? Do you know what your expectations are for each action that you send out? Are you paving the way to frustration for yourself and others, or are your expectations more aligned with your end-goal?

Let me know what you come up with in the comments.

And no, I don’t expect you to. I just am glad if you do.

Filed Under: Marketing Talk

How to juggle the personal and professional online

by Margie Clayman

As you may or may not know, every Saturday night at 9 PM EST, Stanford Smith and I co-host an informal chat called #Tweetdiner on Twitter. The goal is help people get used to Twitter and Twitter chats and also to answer questions that have been bothering people throughout the week. We have fun, too, I’ll have to admit.

Last night’s chat began with a tremendous question from my new friend @Veola_JustAsIAm. She asked whether she should have two Twitter accounts, one for personal use and one for professional use. This created quite the conversation, so I thought I would round up some thoughts here and see if we can continue this important conversation beyond the realm of #Tweetdiner.

Brand Symbiosis

Amber Naslund just published a post this week that she called Brand Symbiosis: Balancing Personal and Professional Online. In this post, Amber talks about the fact that in the online world, it’s nearly impossible to separate our professional selves from our personal selves. In fact, these portions of our personality (along with others) help feed each other – hence the symbiosis. We are able to enrich our professional persona by humanizing ourselves (with personality). SpamBots do not tend to be very personable once you get to know them. Our personal selves are enriched by the learning and sharing that we do as our professional selves.

A million and one questions

Brand symbiosis is probably how I would characterize what I try to do via my blog and my Twitter account. I’ll have fun, I’ll joke around, I certainly talk about things not business-related. But I also never forget where I am. I act and talk as if I was visiting a client, because, let’s be honest, it’s entirely possible that your existing and future clients are seeing everything you’re saying and doing anyway.

Where this gets complicated is when you get down to the tiny details that go into making an online persona that don’t often get discussed a lot in general conversations. Here are some questions that might be bothering you if you are trying to balance your professional and your personal life online.

Should my avatar/Twitter background/Blog bio show pictures of my family and me, or should it just be a professional picture of me smiling?

Should I list my faith in my Twitter bio and in my blog background or should I leave it out?

Should I comment on this or that political situation or should I censor portions of what I really believe?

Should I divulge that I am having health problems (or had them in the past) or should I keep that to myself?

And the questions go on and on, right back to Viola’s question. Should I have two Twitter accounts and two blogs so that I can get all of my thoughts out there?

How would you introduce yourself in a crowded room?

Your Twitter account or your blog – they’re kind of like going around shaking hands in a really crowded room. So let’s say you’ve gone to BlogWorld and there’s a tweet-up there. As you’re going around shaking hands, what do you say? Do you say, “Hi, I’m Sally and I’m a mom of three?” Do you say, “Hi, I’m Bob, and I’m the CMO for xyz corporation?” If you are using Social Media on a professional basis, the expectation is not (or in my opinion should not be) that we will get to know you like a best friend. The expectation is that ultimately, you’re out here trying to make money and grow your business, whatever that may be.

In the end, like everything else, the answers to all of these questions that come up will have to be answered based on what you want to accomplish. Because I work for a family-owned agency, and because the family owning the agency is my family, I feel responsible for being my best self out here in the online world. I don’t talk about religion or politics anywhere in my online reality even though I love discussing both. I don’t use swear words online (I’ll plead the fifth on whether I hold to that in real life). I don’t reserve those portions of my personality for a more personal account, because ultimately, it would get traced back to me here, I believe. I talk to you here as I would talk to you if you called me when I’m at work.

What works for you?

Ironically, how you choose to handle the balance of professional and personal is a personal decision only you can make. If you feel like censoring oneself is inauthentic, then don’t do it. If you feel like your religious beliefs are essential to an understanding of how you do business, then you need that there.

There is just one caution I’d toss out there if you choose to run multiple accounts. The chances are that there will be some overlap in the people who follow you and interact with you. Be prepared for the personal account to still have some impact on some of the people tied to your professional account. This online world – it’s fluid, and it’s easy to move from one place to another.

How are you approaching the balance between personal and professional? What questions are standing in front of you that you’d like to discuss? Let’s talk about them here!

image by Jan Willem Geertsma. http://www.sxc.hu/profile/jan-willem

Filed Under: Musings

how to use your name as a keystone

by Margie Clayman

You’ve probably heard or seen the word “community” a lot if you’ve been hanging around the Social Media world. Well, today, we’re going to do something a little different. We’re going to envision your community building as the building of an arch instead of a little town. If you picture an arch, you have 2 legs, a left and right, and they come together at one central stone, the keystone. The keystone locks everything into place.

Building a Social Media community means that you are going to a lot of different sites or registering your name in a lot of places. So the left side of your community arch may be your blog, your Twitter account, your Facebook page – things having to do directly with you. Let’s call the right-hand leg your traveling leg. This would be your registration with commenting sites like Disquis and LiveFyre, your inclusion in someone else’s Facebook group, or just general comments that you leave on someone else’s blog.

One thing it’s really important to have in all of these instances is a name – an identifier. And that’s what we’re going to call your keystone.

Why is your name so important?

Let’s take a hypothetical situation. Let’s say you have a blog that you call, oh, I don’t know, “Sunny Puppy Daisy Blog.” All of the blog posts show the author’s name (you) as Sunny Puppy. So, you’re blogging away and you leave a really nice mention of someone in your post. That person sees it and leaves you a really nice comment. The interacting, for them, is with someone who is going by the name Sunny Puppy. Now, let’s say based on the person’s nice comment on your post, you go find them on Twitter. They don’t follow you back right away. On Twitter, your name is Daisy Jackson. Guess what? That person you interacted with on your blog? They have no idea who you are on Twitter. It’s now taking extra time and effort to help that person become a part of your over-arching community because you have to explain to them who you are.

Now extrapolate this across all of the different channels you use. What name did you give yourself for Disqus? Are you engaging bloggers who then have no idea how to find your blog? Do you have different names for your Digg and StumbleUpon handles? How can anyone get to know you when they’re never 100% sure that you are you? It can get to be a pretty big problem.

Getting to know you, Getting to know all about you

There are millions upon millions of people tweeting and blogging and Facebooking these days, so sticking out and getting attention can be pretty difficult. To better your odds, make it easy for people to recognize you as you are walking down the various “streets” of the Social Media world. Help people connect the dots so that they see that you’re that person who wrote the really great comment and you’re also the person who tweeted that really interesting study. Help someone who gets to know you primarily through Twitter get to know you better via your blog or via your comments on their blogs. Help people build a relationship with just you rather than building relationships with six different versions of you.

If you don’t like the mushy community talk…

This advice can also help you if you are using Social Media for business. It is not the be-all or end-all of branding, but it certainly helps get your company’s name out there. If you say something useful on Twitter using your corporate account, you want people to be able to attribute that to you, then tie it to your related blog post. Your name, one of your common features across all channels, will help lock people in on both legs of your community arch.

A rose by any other name

So what is your name situation? If you comment here, will I be able to find you with ease elsewhere? Will it be easy for me to continue to build my relationship with you as I see your name popping up in different places, or will you become another face in the crowd beyond the walls of this space right here? Is your keystone in place?

How can I help you set that all important block that will lock the different parts of your community building efforts together? Just let me know.

Filed Under: Marketing Talk

My Social Media All Star Team

by Margie Clayman

So I posted last week that I would be taking nominations for Social Media MVPs, but times are busy, and while I got a few very very nice responses, it was nowhere near 100.

Well, not one to be diverted by minor details, I am just going to go ahead and give you a list of some people that I think are all stars in the Social Media space. Alphabetical order so that no one says, “Ohh, why was that person named first.”Hopefully, this inspires you to read some blogs you’ve never read or follow some people on Twitter you’ve never followed. It’s all about paying it forward, after all.

So, here are 34 people who are on my All Star Team. Who is on your team? Maybe we could make a game of it 🙂 [Read more…] about My Social Media All Star Team

Filed Under: Marketing Talk

The Meaning of Follow Friday

by Margie Clayman

Today is Friday, which means that on Twitter, a lot of people are posting names and then putting an #ff after those names. You’ll also see, very likely, a lot of chatter about what to do on or with “Follow Friday.”

The more I see this chatter, the more it makes me think that Follow Friday is one of those things in the online world that can create great feelings or hurt feelings. It can be used really effectively or it can be abused. So, since I have a bit of time today, I thought I’d take a moment to talk to you about this whole phenomenon.

Follow Friday matters to new people

I don’t know about you, but when I had reached, oh, about my 2-month marker on Twitter, I really came to dread Follow Friday. Why? Well, once I finally figured out what it meant (I suggest that you start to follow this person’s tweets), it seemed to be just another reminder of how insignificant I was in the online world. Nobody, and I mean nobody, mentioned me on Friday. Ever. I even remember making a quip about it. “Which will happen first? Will I get hit by lightning or mentioned on Follow Friday?” I was that frustrated, that discouraged. Luckily, no one responded to that tweet!

I didn’t know a whole lot of people at that time, so I would always mention folks who I really did appreciate, like Jay Baer and Ann Handley. One week, I mentioned a person and a bit later in the day I saw them tweeting about how much they hate Follow Friday. That was REALLY discouraging. Not only was I not getting mentioned, but in mentioning other people, I was apparently just creating misery. Awesome, right?

It seemed to me like Follow Friday was a way to recognize a person’s efforts. It mattered to me that I wasn’t being mentioned. It mattered to me that other people in my stream were retweeting every time they were getting mentioned. I felt bad. I have not forgotten that feeling.

Some problems with Follow Friday

There is a really good sentiment behind Follow Friday, but there are a lot of pitfalls with it too. I didn’t understand these pitfalls when I was new, so I thought I would outline what I’ve learned.

A lot of people do what I did. They mention big big names in the Twitter-verse. This causes a lot of problems. First, it’s really hard for those folks to respond to every single person who mentions them on a normal day. On Friday, they are likely completely buried. Second, if they thank 1 person but not another, that second person is going to feel even worse. And of course, if you are super new, these really big names aren’t going to know who you are. Follow Friday can look a lot like name dropping. If you say, “#FF @problogger @copyblogger @chrisbrogan @notsethsblog & @jasonfalls, and if you do that consistently, it’s going to just not have the desired effect.

A lot of people mindlessly retweet every time they’re mentioned, which really clutters it up. As an example, let’s say that someone tweets out a big long list of names for Follow Friday, and one of them is me. Now let’s say I just retweet that. That means that alllll of those people on that list are a) perhaps going to retweet my retweet and b) they’re going to assume that I know them and also am recommending them. This is not always the case, I’d wager. I think a lot of people just like to retweet when they are mentioned on Friday. If your name is with them, then you luck out.

Follow Friday is also hard because it’s hard to please everyone. If you list a dozen people in one tweet, person 13 may feel like he or she is left out. If you include that person, someone else may wonder why they didn’t make the cut that week.

These are all reasons why Follow Friday has kind of left a bad taste in different peoples’ mouths.

And e’er the twain shall meet

So if on the one hand Follow Friday can be really meaningful to a new person yet really annoying to other people, what can we do about it?

Here are some tips for you. Maybe you have more ideas to share – let me know!

I really like the way that Tristan Bishop (@knowledgebishop) does his Follow Friday mentions. Rather than just listing a bunch of names, Tristan takes the time to individually tweet about a handful of people. He tells his followers why he appreciates that person and why he recommends that other people follow that person. You can really tell that he is being genuine, and if you are lucky enough to get mentioned by him, it really brightens your day.

Suggest someone that seems to be having a hard time with Twitter but is definitely working hard at it. Knowing that someone is seeing their dedication and appreciating it can make a HUGE difference.

Make lists of people throughout the week if you want. Keep track of posts that made you laugh out loud, or people who said really insightful things during a chat. Come back on Friday and instead of just saying #ff, link to that person’s blog post (the specific one you liked). Make it a double win for them.

Most importantly, don’t feel like you have to do a Follow Friday tweet. If you are doing things right, people in your community know that you appreciate them and they know exactly why. If you can’t put a genuine feeling behind your #ff sentiment, or if you are worried about leaving something out, don’t do it. Nobody will call he Karma police on you and say, “Oh man, look at that non-Follow-Friday-er!” I promise.

Does that help?

Image by Sachin Ghodke. http://www.sxc.hu/profile/sachyn

Filed Under: Marketing Talk

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