So I posted last week that I would be taking nominations for Social Media MVPs, but times are busy, and while I got a few…

Today is Friday, which means that on Twitter, a lot of people are posting names and then putting an #ff after those names. You’ll also…

Don’t you hate it when someone who isn’t really involved in “Social Media stuff” says that it’s just so narcissistic? You try to say, “Well,…

You’re sitting at your computer staring at Twitter, and you’re thinking, “Hmm. I can count the responses on my @ page with half a hand.…

Well, do ya? Punk? Maybe you’re saying to yourself, “Man, my Google Analytics graph looks like it’s trying to dig a hole to China. Maybe…

What is the essence of good customer service? It seems like it should be an easy question to answer, doesn’t it? But when you try…